Executive, Patient Relations

Ispahani Islamia Eye Institute & Hospital

Summary

• Vacancy: 02
• Location: Dhaka
• Salary: Tk. 20000 – 22000 (Monthly)
• Experience: At least 3 years
• Published: 22 May 2025

Requirements

Experience

• At least 3 years
• The applicants should have experience in the following business area(s):
  Hospital

Additional Requirements

• HSC passed in any discipline.
• Relevant working experience in any healthcare organization.
• Demonstrates a personal interest in the health and well-being of others.
• Has good physical strength and stamina.
• Excellent Communication (error-free, accent-free verbal and written with good body language) skills

Responsibilities & Context

ইস্পাহানী ইসলামিয়া চক্ষু চিকিৎসা কেন্দ্র – A Service Delivery Point (SDP) of The Ispahani Islamia Eye Institute and Hospital (IIEI&H) looking for energetic, dynamic and enthusiastic person for the following position: Executive, Patient Relations

 Major Responsibilities:

• Greet patients and provide proper information about services and its process.
• Screen new, review, out refer, emergency and child patients and send them to right directions.
• In case of emergency and vulnerable patients, send them directly to the ticket counter and ensure prior services as per discussions with the in-charges of concerned departments.
• Distribute the registration form & help them to fill-up, accordingly refer to the concerned ticket counter.
• Make patient file properly and computerize the information in hospital software for future reference.
• Divide patients into groups for registration then announce the patient’s name & serial number through microphone in order to take them to the optometrist’s room.
• Ensure the doctors’ nameplate on the door, cleanliness of the doctors’ room having appliances, amenities etc.
• Place the patients’ file into the concerned optometrists’ and doctors’ timely.
• Persuade the prescriptions about medicine, optic glass and next appointment to the patient.
• In case of surgery, test, admission or any complications patients are sent along with their files to the counselor room for counseling.
• In case of emergency health condition of patient or attendant inform to the In-charge and assist to provide emergency services.
• Playing different services related and awareness audio clip recorder time to time in OPD premises.
• Bring patient to subspecialty department, test room, operation theater, ward, DCS (Day Care Surgery) as required.
• Ensure security and safety each medical appliance, power supply switch, keys and others relevant during the time of leaving office.

Compensation & Other Benefits

• Two (02) Festival Bonus
• Provident Fund
• Gratuity
• Annual Leave Encashment
• Sick Leave Encashment
• Full Paid Maternity Leave for Six (06) Months
• Free Pathology & Microbiology Tests
• Baishakhi Allowance
• Medical Claims
• Life Coverage
• Other facilities and benefits as per hospital policy

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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