Sr. Sales & Reservation Officer

Sikder Air International

Sr. Sales & Reservation Officer

Sikder Air International

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Summary

• Vacancy: —
• Age: at least 35 years
• Location: Dhaka
• Salary: Negotiable
• Experience: At least 5 years
• Published: 7 May 2024

Requirements

Experience

• At least 5 years
• The applicants should have experience in the following business area(s):
  Airline, Travel Agent

Additional Requirements

• Age at least 35 years

• The applicants should have experience in the following area(s): Air Ticketing and reservation.
• The applicants should have experience in the following business area(s): Travel Agent.
• Proven working experience in the Reservation & Ticketing Department.
• Excellent knowledge of Amadeus, and Galileo, sabre
• Know issues, reissues, and refunds.
• Well-versed in various areas of travel (domestic, international, online booking, group booking).
• Ability to present and communicate with clients effectively.
• Good Communication skills (both oral and written).
• An outgoing, confident, and energetic personality.
• Must have to be experience with air ticketing software GDS.

Responsibilities & Context

• Manage a team of reservation officers to ensure efficient and accurate handling of customer bookings and inquiries.
• Take work reports from junior officers and provide necessary feedback.
• Conduct daily analysis of market competition and industry trends to identify opportunities for sales growth and develop strategies accordingly.
• Train and mentor reservation officers to enhance their skills and knowledge of travel industry trends and best practices.
• Oversee the reservation process from start to finish, ensuring compliance with company policies and procedures.
• Handle escalated customer inquiries and complaints promptly and effectively, striving to achieve satisfactory resolutions while maintaining a high level of professionalism.
• Collaborate with other departments such as customer service, sales, and finance to optimize reservation processes and enhance customer satisfaction.
• Stay updated on airline policies, fare structures, and industry regulations to provide accurate information to customers and team members.
• Analyse reservation data and performance metrics to identify areas for improvement and implement strategies for operational efficiency and profitability.
• Provide comprehensive assistance to customers regarding flight schedules, fares, connections, and travel documentation issuance.
• Issue tickets and other travel documents.
• Assist passengers with check-in procedures, baggage handling, and addressing any special needs or concerns throughout their travel journey.
• Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management when necessary.

Compensation & Other Benefits

• Mobile bill, Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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