Grand park Hotel is hiring Front Desk Executive

Location: Gec to Agrabad, Chattogram.

Joining: Immediate

Key Responsibilities:

Guest Reception & Check-In/Check-Out

• Greeting guests warmly and professionally upon arrival.
• Handling – check-in/check-out procedures, including verifying guest details, assigning rooms, and issuing key cards.
• Processing payments, managing deposits, and ensuring accurate billing.

Guest Services & Problem Resolution.

• Providing information about hotel amenities, local attractions, and services.
• Addressing guest complaints promptly and coordinating with other departments (e.g., housekeeping, maintenance) to resolve issues.
• Offering personalized service, such as remembering guest preferences or acknowledging special occasions.

Administrative & Clerical Tasks

• Managing reservations, modifications, and cancellations.
• Maintaining guest records in the Property Management System (PMS)
• Handling phone calls, emails, and correspondence.

Coordination with Other Departments

• Liaising with housekeeping to ensure room readiness and special requests (e.g., early check-ins).
• Communicating with *%maintenance for repairs and F&B teamsfor dining arrangements .

Security & Safety Compliance

• Managing key control and ensuring guest security.
• Following emergency protocols (e.g., fire alarms, medical situations).
• Upselling & Revenue Generation
• Promoting room upgrades, dining options, and hotel services to enhance revenue.

Maintaining Front Desk Operations

• Keeping the reception area clean and organized.
• Performing shift handovers and updating logs for the next team.