Eastern Bank PLC
Requirements
Education
- Passionate and energetic individuals with a minimum of graduation in business background.
Additional Requirements
- Previous experience (6+ months) in a similar role will get preference, however fresh graduates are highly encouraged to apply!
- Excellent in communication skills. Fluency in English is highly required.
- Strong computer literacy – ability to navigate online platforms and work with MS Office tools.
- Willingness to work in a dynamic 24/7 environment (roaster basis), including weekends & public holidays.
Responsibilities & Context
- Be the Voice of EBL. Handle customer queries and complaints with professionalism and empathy while maintaining top-tier service standards.
- Solve problems like a professional. Aim for First Contact Resolution (FCR) to enhance customer satisfaction.
- Go the extra mile. Identify customer needs and offer proactive solutions to create a seamless experience.
- Stay ahead. Effectively follow up and escalate issues where necessary, ensuring a quick and efficient resolution.
- Maintain excellence. Keep accurate records of customer interactions and ensure proper documentation.
- Protect & comply. Adhere to all regulatory and security guidelines, safeguarding customer information at all times.
- Learn & grow. Participate in training programs to enhance your skills and stay ahead in the industry.
- Contribute. Upsell and sell products and services of EBL as deemed fit.
Compensation & Other Benefits
- Festival & performance bonus, hospitalization & maternity reimbursement, leave facility and other admissible benefits as per People Management Policy of EBL.
- Absorption process facility to become full time employee of the bank after 18 months of joining depending on performance and discipline.
- Will be able to work in a customer-centric, tech-driven as well as industry-leading environment and become a part of the winning team!
Employment Status
Full Time
Job Location
Dhaka (Gulshan)