IT Support Technician

 

Gildan-G.A.B. Limited

IT Support Technician

Gildan-G.A.B. Limited

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Summary

• Vacancy: 01
• Age: at least 24 years
• Location: Dhaka (Savar)
• Salary: Negotiable
• Experience: At least 3 years
• Published: 18 May 2024

 

Requirements

Education

• Bachelor of Science (BSc) in Computer Science & Engineering

Experience

• At least 3 years
• The applicants should have experience in the following business area(s):
  Multinational Companies, Garments, Textile

Additional Requirements

• Age at least 24 years

• Experience as Service Desk, Helpdesk or Network Support.

• Experience in remote support of IT problems and escalation of incidents to other IT Areas.

• Experience in Service Desk Platforms (Service-Now or similar)Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES).

Responsibilities & Context

• Comply with quality system (GQS) requirements related to your function.
• A quality system is understood as: Documentation, work method and expectations of the internal and external client regarding a process, product or service.
• Execute and enforce the provisions of the health, occupational safety and environment program program.
• Supervise and implement Infrastructure projects in plants related to textile manufacturing, sewing, socks, distribution centers and support areas of all Gildan business areas, as well as in their offices.
• Deliver project scopes, technically lead supplier field visits and provide all support to the purchasing area to execute tenders and purchases of telecommunications infrastructure (including in accordance with Gildan policies.
• Install and configure all types of Peripherals on the network, as well as give them proper preventive and corrective maintenance.
• Address user requirements through the Helpdesk system, which are assigned to your person.
• Help users with operational problems related to IT infrastructure. Ex.: operation problems of servers, switches, routers, etc.
• Ensure that users comply with IT policies and procedures and encourage them to do so.
• Supervise external and internal suppliers in the preventive and corrective maintenance of all the company’s infrastructure components. Ex.: located in IT Rooms, TCs, MES and all devices connected to the Gildan network and other networks managed by Helpdesk.
• Plan execution and communicate to all users about the preventive and corrective maintenance program of the IT infrastructure.
• Maintain updated Hardware and Software inventory in your area. Including plans and technical information of the network and IT infrastructure.
• Create, Comply and execute Standard Operating Procedures (SOP)
• Perform any other function that the Immediate Manager indicates in relation to the operation.

Skills & Expertise

Good Negotiation skills

Stakeholder Management

Very Good English Communication Skills

Compensation & Other Benefits

• Mobile bill, Provident fund
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Transport: Pick and Drop

• Office Hours: 7:30 am to 4:30 pm including one hour lunch break

• Attendance Bonus;

• Gildan Bonus;

• Service Benefit;

• Earn Leave Encashment (20 days maximum depending on balance);

• Leave Facilities:
  • Casual Leave (10 days),
  • Medical Leave (14 days),
  • Compassionate Leave (05 days),
  • Paternity Leave (05 days)
  • Wedding Leave (05 days);
• Other facilities will be provided as per company policy etc.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Savar)

Job Highlights

$3 billion in sales, 12 countries, 45,000 employees, 5 brands, 1 common goal: to make apparel better. Better for the people who make our clothes, better for our world, better for you.

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