Ignite Tech Solutions
Requirements
Education
- O Level
- A Level
- HSC
- Bachelor of Business Administration (BBA)
- Bachelor of Computer Application (BCA)
Additional Requirements
- Age 18 to 32 years
- Freshers are highly encouraged to apply especially those with O-Level, A-Level, or strong English communication skills.
- Must be willing to work night shifts (Bangladesh Time 8:00 PM – 5:00 AM) to align with USA business hours.
- Must be open to a 3–6 months probation period, depending on performance.
- Ability to speak fluently, clearly, and persuasively in English, whether in positive or challenging situations.
- Possess strong organizational, interpersonal, and multitasking abilities.
- Self-motivated, disciplined, and capable of working independently as well as in a team environment.
- Demonstrate professionalism, courtesy, and proper telephone etiquette at all times.
- Excellent verbal and written English communication skills, with the ability to deliver complex information in a clear and concise manner.
- Detail oriented, with exceptional organizational and time management skills to handle multiple priorities effectively.
- Ability to interact positively with diverse individuals and maintain a cooperative team spirit.
- Proficiency in MS Word, MS Excel, and Email communication tools.
- Previous experience in call centers, telemarketing, or customer service roles will be considered an added advantage.
Responsibilities & Context
- Follow structured communication scripts to ensure consistency and effectiveness when addressing various customer concerns.
- Identify customer needs, gather and clarify information, research issues, and deliver prompt, effective solutions to enhance satisfaction.
- Make outbound calls to customers in the USA. engaging them on various topics following a structured communication script.
- Identify customer needs, gather and clarify relevant information, conduct research, and deliver effective solutions or suitable alternatives to ensure customer satisfaction.
- Promote and sell company products or services over the phone in alignment with provided sales guidelines and targets.
- Accurately document all customer interactions and outcomes in the call center database, ensuring clarity and completeness of records.
- Maintain accurate and detailed call records in the call center database for easy reference and reporting.
- Participate regularly in training sessions and development programs to continuously improve product knowledge and communication skills.
- Consistently achieve personal and team-based performance goals, maintaining both qualitative and quantitative standards.
Skills & Expertise
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Mirpur 10)
Company Information
Ignite Tech Solutions
Address:
Sheltech Rubynur, Lift: 13, 115 Begum Rokeya Ave, Mirpur 10, Dhaka-1216.
Business:
Ignite Tech Solutions is one of the biggest names in the South Asian BPO industry located in Dhaka, Bangladesh. We are a leading Call Center and Business Process Outsourcing (BPO) service provider, empowering clients across the world to accomplish their company objectives by establishing a strong communication system. Our wide-ranging IT offerings help them to transform their business and boost their operational efficiencies.