Branch Operations Manager (BOM)

Eastern Bank PLC

Requirements

Education

  • Bachelor/Honors
  • Minimum graduation from the relevant area from any reputed university.

Experience

    • At least 5 years

Additional Requirements

Experience Requirements (by Grade):

  • SPO: 5-6 years
  • AVP to VP: 7-12 years & above

Other Requirements:

  • Strong business acumen with an established professional network.
  • Willingness to be geographically mobile and flexible.
  • Strong interpersonal and relationship management skills.
  • Capability to engage self in a collaborative and performance-driven work culture.
  • Ability to comply with process guidelines and ensure top notch customer service.
  • Ability to identify and onboard new business opportunities and manage customer relationships.

Responsibilities & Context

Eastern Bank PLC (EBL), one of Bangladesh`s premier private commercial banks, is renowned for its commitment to innovation, service excellence, and customer-centric banking solutions. As part of our ongoing growth and expansion, we are seeking experienced, energetic, and results-driven banking professionals to join our Retail Banking Branch team.

If you are passionate about building lasting customer relationships, driving business growth, leading high-performing teams, and delivering exceptional banking experiences, we invite you to explore the following career opportunities and become part of a dynamic organization that is shaping the future of banking in Bangladesh.

  • Job Grade: Senior Principal Officer (SPO) to First Assistant Vice President (FAVP)
  • Job Location: Anywhere in Bangladesh, considering the capacity.

Key Responsibilities:

  • Act as BAMLCO and ensure compliance with AML, CFT, audit, operational risk, and regulatory requirements.
  • Ensure adherence to Bank policies, regulatory guidelines, and timely reporting to Head Office and regulators.
  • Authorize financial and non-financial transactions with proper verification and supporting documentation.
  • Manage branch vault operations, cash holding, custodianship, and service-level standards.
  • Monitor branch GLs, suspense accounts, reconciliations, and income-expense entries.
  • Oversee clearing, locker operations, security items, and branch deliverables as per approved processes.
  • Lead and supervise Cash Officers to achieve assigned KPIs and maintain operational excellence.
  • Ensure high-quality customer service across cash and non-cash service areas.

To apply for this job email your details to apply@chakricircular.com