Zubion Development Solutions Limited ( ZDSL)
Requirements
Education
- B. Sc in Civil Engineering / BBA.
- Working experience in real estate customer service.
Experience
- 4 to 8 years
- The applicants should have experience in the following business area(s): Developer, Engineering Firms, Interior Design, Real Estate
Additional Requirements
- Age 22 to 30 years
Responsibilities & Context
- Maintain and regularly update detailed information of clients and landowners
- Respond to customer queries politely and professionally
- Follow up on civil maintenance work with project engineers on a daily basis
- Provide timely updates on work progress to clients and landowners
- Communicate regularly with customers, address their concerns, and coordinate with relevant departments to resolve issues
- Collaborate with Land Acquisition, Legal, and Architecture departments to ensure smooth execution of land agreements
- Prepare, organize, and maintain proper documentation and records of clients and landowners for future reference
- Have sound knowledge of architectural layouts, working layouts, electrical layouts, and related drawings
- Plan and execute Customer Loyalty Programs (e.g., birthday/anniversary wishes and gifts, handover ceremonies)
- Visit projects with clients and landowners, record their queries, observations, and requirements
- Ensure material specifications are in line with the Deed of Agreement
- Prepare budgets and cost analyses for modification works and obtain client approval
- Analyze issues and coordinate with relevant departments for resolution
- Oversee the apartment handover process with complete documentation
- Prepare monthly progress reports for ongoing projects
- Communicate and follow up with customers and stakeholders via email, phone, and in-person meetings
- Draft approval notes, internal memos, and documents as per management instructions
- Report daily activities to the Head of Department (HOD)
To apply for this job email your details to apply@chakricircular.com