SwiftTech Service Ltd.
Requirements
Education
- Diploma in Electrical
- Bachelor of Science (BSc) in Electrical & Electronic Engineering
- Qualification: BSC / Diploma in Electronics
Experience
- 1 to 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Mobile Industry
Additional Requirements
- Age 20 to 30 years
- Only Male
- Experience: At least 1.5-year Technical Experience of Customer Care Center from Mobile Phone Industry.
Responsibilities & Context
Service Engineer for Carlcare Service Centers(Official After Sales Service for Itel, Tecno & Infinix)
Major Responsibilities:
- Identifying hardware failures (screen, battery, motherboard) and software glitches (OS crashes, malware, app crashes, sync issues).
- Providing “L1, L2, L3 & L4” support for complex repairs executing component-level fixes and part replacements
- Testing all device functions to meet factory standards
- Following SOPs and ESD safety standards strictly
- Using 5s methodology to maintain an organized center
- Managing customer complaints and delays professionally
- Monitoring stock levels to prevent part shortages
- Managing the return of defective components timely to Central Warehouse etc.
To apply for this job email your details to apply@chakricircular.com