Customer Relation Officer (IPD Billing)

IPD Admission Management:

• Handle all inpatient admission procedures, including registration, documentation, and bed allocation
• Verify patient information, admission forms, identification, and payment details.
• Coordinate with the ward in-charge, nursing, and bed management teams for seamless patient admission.
• Provide admission guidance to patients and attendants regarding hospital policies, charges, and facilities.

IPD Billing Management:

• Prepare, update, and verify IPD bills throughout the patient’s stay.
• Ensure accurate entry of services, procedures, investigations, and medications into the billing system.
• Inform patients/families about estimated expenses, daily billing updates, and financial requirements.
• Process advance payments, refunds, deposit adjustments, and final bill preparation before discharge.

Customer Relations & Communication

• Serve as the first point of contact for patients regarding admission, billing, and service-related queries.
• Maintain polite, professional, and empathetic communication with patients and their families.
• Resolve issues related to admission delays, billing discrepancies, or patient concerns promptly.

Documentation & System Management

• Maintain accurate patient records, forms, billing sheets, and financial documents.
• Update patient data and billing entries in the ERP Hospital Management System (Arch Hospital Management Software).
• Ensure secure handling of confidential patient financial and personal information.

Compliance & Quality Standards

• Follow hospital policies, billing protocols, and admission guidelines.
• Maintain a clean, organized, and patient-friendly admission and billing desk.