Akij Food & Beverage Ltd.
Requirements
Education
- B.Sc. in Electrical & Electronic Engineering (EEE) / Mechanical Engineering (ME).
- Preference will be given to candidates having experience in refrigeration/cooler service management.
Experience
-
- At least 6 years
- The applicants should have experience in the following business area(s): Group of Companies, Food (Packaged), Beverage, Manufacturing (FMCG)
Additional Requirements
- Age At least 27 years
- Strong leadership and team management skills.
- Good analytical, reporting, and documentation capabilities.
- Ability to coordinate effectively with cross-functional teams.
- Proficiency in MS Office applications.
Responsibilities & Context
Akij Food & Beverage Ltd. is hiring an Assistant Manager – Cooler Management (Service & Maintenance) to ensure efficient cooler operations, maintenance, and service support across the country.
Responsibilities:
- Update and maintain daily refrigerator/cooler service call information in the system.
- Supervise refurbishment and preparation of coolers for installation according to company standards.
- Ensure timely breakdown service support as per SLA and conduct necessary inspections.
- Coordinate with the Sales team regarding cooler breakdown and maintenance issues.
- Monitor and evaluate Service Engineers` daily activities and performance.
- Improve technical staff efficiency through proper monitoring and reporting tools.
- Analyze customer complaints and recommend corrective actions to reduce spare parts consumption.
- Train field force personnel on cooler management policies and best practices.
- Conduct market visits to monitor service quality and customer satisfaction.
- Manage email communications, service feedback, and customer escalations.
- Review daily attendance and deployment plans of service personnel.
- Prepare monthly, quarterly, and annual service performance reports.
- Resolve long-pending service issues through coordination with field and technical teams.
- Analyze nationwide cooler service data and recommend process improvements.
To apply for this job email your details to apply@chakricircular.com