Bio Plastic Surgery Clinic
Requirements
Education
Bachelor of Business Administration (BBA)
Bachelor of Commerce (BCom)
Bachelor/Honors
Bachelor’s degree (Honours) in any discipline from a recognized university.
Degrees in Hospitality Management, Hotel Management, Business Administration, Marketing, Public Relations, English, or related fields will be given preference.
Experience
2 to 5 years
The applicants should have experience in the following business area(s): Call Center, Clinic, Hospital, Multinational Companies
Additional Requirements
Age 20 to 35 years
Only Female
Excellent grooming and professional presentation.
Strong interpersonal and customer service skills.
Excellent communication skills in both Bangla and English (spoken and written).
Confident telephone etiquette and professional voice communication.
Advanced knowledge of Microsoft Word, Excel, Outlook, and Google Workspace.
Ability to handle multiple patients simultaneously while maintaining service quality.
Strong organizational and time management skills.
Positive attitude with excellent problem-solving abilities.
Ability to work under pressure while maintaining professionalism.
Willingness to work on rotational shifts, weekends when required.
Experience in any of the following industries will receive preference:
Plastic Surgery Clinic
Aesthetic Clinic
Dental Clinic
Hospital
Diagnostic Centre
Luxury Hotel
Hospitality
Premium Customer Service
Aviation
Call Center
Responsibilities & Context
About Us:
Bio Plastic Surgery Clinic is a premium Korean franchise specializing in Plastic Surgery, Dental, Laser, and Aesthetic Medicine. We are committed to delivering international-standard healthcare with exceptional patient experiences inspired by luxury hospitality.
We are looking for energetic, customer-focused, and well-presented professionals to join our Front Desk & Call Center team. The ideal candidate should possess excellent communication skills, a professional appearance, and a passion for delivering outstanding customer service.
We are looking for someone who is professional, well-groomed, empathetic, and passionate about delivering outstanding patient experiences. The successful candidate should combine the warmth and service excellence of a luxury hotel receptionist with the efficiency of a high-performing medical call center executive, ensuring every patient receives a seamless, personalized, and premium healthcare journey from their first inquiry through post-treatment follow-up.
Key Responsibilities:
Front Desk Operations:
Welcome patients warmly and provide a five-star hospitality experience.
Register new patients and update existing patient information.
Manage appointment scheduling, rescheduling, and cancellations.
Coordinate patient flow to minimize waiting time.
Assist VIP and international patients throughout their clinic journey.
Ensure reception and waiting areas remain clean, organized, and welcoming.
Coordinate with doctors, nurses, counselors, and other departments for smooth patient operations.
Call Center Operations:
Answer incoming phone calls professionally and courteously.
Respond to inquiries received through WhatsApp, Facebook, Instagram, email, and website chat.
Schedule consultations and treatment appointments.
Conduct follow-up calls with prospective and existing patients.
Confirm appointments and reduce no-show rates.
Record and maintain accurate CRM and patient database information.
Escalate complex inquiries to the appropriate department.
Patient Experience:
Deliver exceptional customer service from first contact to post-treatment follow-up.
Handle patient complaints professionally and ensure timely resolution.
Build long-term relationships with patients through excellent communication.
Maintain patient confidentiality and data privacy.
Ensure every patient receives a premium luxury healthcare experience.
Administrative Responsibilities:
Prepare daily appointment reports.
Maintain accurate patient records.
Support billing and payment coordination when required.
Assist with daily operational reports.
Maintain documentation according to clinic SOPs.
Skills & Expertise
Appointment Scheduling
CRM Software
Customer Service
Data Entry (English)
Google workspace
Microsoft Office
Patient Care Management
Telemarketing
Time Management
Other Relevant Skills
Bill Processing
Customer Relationship
Receptionist/ Front Desk
Compensation & Other Benefits
Performance bonus
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2
Competitive Salary
Performance Incentives
Festival Bonuses
Professional Training & Career Development
International Standard Working Environment
Opportunities to Grow Within a Premium Korean Healthcare Brand
Workplace
Work at office
Employment Status
Full Time
Gender
Only females are allowed to apply.
Job Location
Dhaka (Banani)
To apply for this job email your details to apply@chakricircular.com