Requirements
Education
Bachelor/Honors
Experience
2 to 3 years
The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup
Additional Requirements
Age 20 to 25 years
Only Female
Experienced in customer support will be preferred.
Strong verbal communication skills.
Strong written communication in Bangla & English.
Convincing ability and customer handling skill.
Fast typing and basic CRM knowledge.
Familiarity with Shopify, Facebook Shop, Instagram Shop, and online order management.
Ability to multitask and stay calm under pressure.
Friendly, patient, and problem-solving mindset.
Responsibilities & Context
About Accessories Park
Accessories Park is a growing brand specializing in trendy and high-quality fashion accessories. We pride ourselves on delivering an excellent shopping experience — both online and offline — with fast support, engaging social media presence, and customer satisfaction at our core.
Job Summary
We are looking for a proactive, creative, and customer-focused individual to join our team as a Customer Support Executive. You will be the voice of Accessories Park on our digital platforms — keeping our community safe, engaged, and informed while ensuring every customer gets prompt and friendly support.
Key Responsibilities
Handle inbound & outbound customer calls for sales and support.
Assist customers with product details, pricing, offers, and order placement.
Generate sales by converting leads and inquiries into confirmed orders.
Report trending issues and customer feedback to the marketing team.
Upsell and cross-sell products through leads when applicable.
Achieve daily/weekly/monthly sales targets and customer satisfaction goals.
Maintain proper customer records and update CRM system.
Assist in creating a friendly, interactive community space.
Handle customer inquiries via WhatsApp, email, and phone.
Handle inbound & outbound customer calls for sales and support.
Guide customers through product selection, ordering, and after-sales processes.
Solve issues related to delivery, product quality, and returns.
Provide after-sales support to ensure customer satisfaction
Maintain accurate records of customer queries and resolutions.
Update order status and follow up regularly
Follow up to ensure customer satisfaction.
Co-operate with different sales campaign.
Skills & Expertise
Computer Literacy
CRM Management
Customer Care
Customer Support through Phone
Issue Management
Typing Skill – Bengali and English
Other Relevant Skills
Customer Relationship
Customer Service
Outbound and Inbound Calls
Compensation & Other Benefits
Performance bonus,Over time allowance
Lunch Facilities: Full Subsidize
Festival Bonus: 2
Growth opportunities in a fast-expanding brand. Supportive, creative work environment. Yearly salary review.
Workplace
Work at office
Employment Status
Full Time
Gender
Only females are allowed to apply.
Job Location
Dhaka (Uttara Sector 4)