Customer Service Officer (Teller)

Requirements

Education

Bachelor/Honors
Fresh Business graduate with CGPA of 3.00 or above out of 4.0

Experience

1 to 2 years

Additional Requirements

1 to 2 years of experience in a similar role at a reputed bank (Optional).

Willingness to work anywhere in Bangladesh.

Excellent in communication and able to work independently.

Passionate to learn product and service-related knowledge quickly and in detail.

Positive mindset to remain compliant with Bangladesh Bank policies and AML regulations, and directives on Money Laundering prevention.

Responsibilities & Context

Job Location

At any branch or sub branch located in Bangladesh

Prime Responsibilities

Cash receipt and cash payment accurately at cash counter ensuring correct denominations.

Quick and correct entry of cash transactions in the core banking system.

Comply with note sorting rules, AML policies, and regulatory guidelines.

Assist in cash and vault management, including cash till balancing, note sorting, and report checking.

Achieve financial targets (Deposit, Loans, Cards, New Accounts) set by the bank.

Manage ATM booth, including cash loading, unloading, and reconciliation.

Hold vault key in absence of the Cash In-Charge.

Ensure customer satisfaction by providing excellent service in the cash area.

Maintain adequate stock of forms and brochures in the cash area.

Ensure accurate display fake note warnings, deposit, and exchange rate information.

Manage queues, ensure security, and maintain cleanliness in the cash area.

Maintain confidentiality of customer and bank information.

Skills & Expertise

Other Relevant Skills

Customer Service
Customer Support
Record Keeping
Financial Reconciliation

Compensation & Other Benefits

Compensation & Benefit

Monthly gross salary of BDT. 36,000 during probation period (probation period is minimum 6 months)

After successful completion of probation period, monthly salary will become BDT. 45,000

Other admissible benefits as per People Management Policy of EBL.

Workplace

Work at office

Employment Status

Full Time

Job Location

Anywhere in Bangladesh