NY Home care Services
Requirements
Education
Bachelor of Science (BSc)
North South University,East West University,BRAC University,American International University Bangladesh,Ahsanullah University of Science and Technology students will get preference
Experience
At least 1 year
The applicants should have experience in the following business area(s): Airline, Call Center, GSA
Freshers are also encouraged to apply.
Additional Requirements
Age 24 to 32 years
It`s a night shift job,
So, don`t apply if you are not a night hawk. If you don`t want to show up for interview, don`t apply. Last but not least ” No late & absents” are allowed.
Responsibilities & Context
About the Role:
We are looking for a dedicated Home Care Service Coordinator to join our Dhaka Office team.
This is a full-time night shift role (Bangladesh time: 7:00 PM – 4:00 AM), working 5 days a week with Saturday-Sunday off.
Fresh graduates are also welcome – training will be provided.
If you have strong English communication skills, basic IT knowledge, and experience in customer service, caregiver hiring, scheduling, clinical assessment, this role offers a great opportunity to build your career with a US-based organization.
The Service Coordinator is responsible for providing care management for clients and their families/support system and advocates for clients to obtain the full range of needed services and ensures coordination of these services.
Key Responsibilities
Taking inbound calls from foreign customers.
Maintain ongoing communication with clients to update records and ensure satisfaction with our services.
Accurately document all notes and updates and verify timesheets for Personal Attendants PAs.
Keep electronic records up to date in compliance with agency policies and regulations.
Coordinate applications and monitor caregiver compliance.
Report all incidents to your immediate supervisor and provide excellent customer service.
Perform other duties as
Manage and resolve customer complaints effectively.
Document all call information according to standard operating procedure.
Hiring caregiver, schedule
Assist in caregiver hiring, scheduling, visit verification, Clinical assessment.
Assist with recruitment and hiring processes.
Communicate with team members in the USA during EST business hours.
Maintain accurate records and documentation.
Ensure confidentiality of client and company information.
Skills & Expertise
Adobe Acrobat
Microsoft Excel
Microsoft Outlook
MS Office
Other Relevant Skills
Confidentiality and Ethics
Customer Service
Outbound and Inbound Calls
Client Relationship
Compensation & Other Benefits
Weekly 2 holidays,Over time allowance
Salary Review: Yearly
Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka
To apply for this job email your details to apply@chakricircular.com