WEBNS Technology Ltd.
Requirements
Education
Bachelor/Honors
Experience
2 to 3 years
The applicants should have experience in the following business area(s): IT Enabled Service, Software Company
Additional Requirements
Age 24 to 35 years
Proven experience in a Sales & Customer Support or a relevant role
The applicants should have experience in the following areas: Lead generation, Client Relationship Management, Excellent communication skills, Sales & Customer relationship.
Responsibilities & Context
We are seeking a highly motivated and experienced individual candidate to generate sales opportunities, convert qualified leads into customers, provide timely assistance to existing clients, and effectively communicate the company`s software solutions while ensuring a positive customer experience. Conduct research to identify and execute new opportunities in local markets
Convert prospective clients to customers by establishing contact and developing relationships with them via physical visits or via other media.
Maintain relationships with prospective clients by providing support, information, and guidance; researching and recommending new opportunities.
Understand customer needs, business requirements, and pain points and provide clear explanations or basic solutions.
Explain relevant features, benefits, and pricing of software products.
Manage communication for the organization with prospective clients via means like emails, phone calls, and WhatsApp messages.
Respond to inquiries made by prospective clients about company products in a timely and friendly manner.
Motivate and persuade prospects to take the next step toward purchase.
Follow up regularly with interested leads and maintain a proper follow-up schedule.
Handle objections and provide appropriate information to move prospects toward conversion.
Schedule product demonstrations or meetings with the technical team when required.
Maintain accurate records of calls, follow-ups, lead status, and sales opportunities in CRM/ERP.
Receive and respond to customer calls or messages regarding software products and services.
Resolve basic operational or usage-related issues over the phone or via messages.
Escalate technical or complex issues to the appropriate Support/Technical team.
Follow up on reported issues to ensure proper resolution and customer satisfaction.
Stay updated about new features, product updates, offers, and company policies.
Maintain professional and positive communication with prospects and existing clients.
Prepare daily/weekly reports on calls, leads contacted, follow-ups, appointments, conversions, and customer issues.
Achieve assigned calling, follow-up, lead conversion, and customer service targets.
Maintain confidentiality of customer and company information.
Skills & Expertise
B2B and B2C sales and marketing
Client Relationship
Customer Support through Phone
IT & Software Marketing
Sales & Marketing
Other Relevant Skills
B2B and B2C sales and marketing
Sales & Marketing
Sales Target Achievement
Consumer Durables – Sales & Marketing
Client Relationship
Compensation & Other Benefits
Provident fund,T/A,Mobile bill,Gratuity
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Anywhere in Bangladesh
To apply for this job email your details to apply@chakricircular.com