Popular Pharmaceuticals PLC.
Requirements
Education
Bachelor’s degree in Computer Science & Engineering (CSE), Information Technology (IT), Computer Science, Software Engineering, or a related discipline from a recognized university.
Experience
1 to 3 years
The applicants should have experience in the following business area(s): Pharmaceutical/Medicine Companies
Freshers are also encouraged to apply.
Additional Requirements
Age At most 32 years
Good understanding of Windows, MS Office, email and common business applications
Good problem-solving, communication and user-handling skills
Basic troubleshooting and problem-solving ability
Ability to understand and explain technical issues clearly
Good documentation and follow-up skills
Ability to work effectively in a team environment
Proficiency in basic IT applications
Responsibilities & Context
Popular Pharmaceuticals PLC. is one of the top leading pharmaceutical companies in Bangladesh having state-of-the art manufacturing plant located in Tongi, Gazipur. Over the past twenty years we are maintaining very high growth rate in the pharmaceutical industry and today we are an organization of more than 10,000 employees. Popular Pharmaceuticals PLC. has already won the trust of the physicians and other stakeholders both in home and abroad. We export our medicines to 34 countries around the world.
To continue our success as a leading and innovative pharmaceutical company, we are looking for smart, talented and energetic candidates to join in our winning team.
Receive and manage support calls from stakeholders, accurately log and categorize reported issues and provide first-level support to resolve software-related problems
Interact with end-users through chat, email or telephone to understand their concerns and explain technical issues and solutions in clear, simple and user-friendly terms
Provide temporary manual workarounds where necessary to minimize disruption to users and ensure business continuity until permanent solutions are implemented
Monitor and follow up on reported issues to ensure timely resolution and effective user support
Maintain proper records of reported software issues, support activities and resolutions as required
Skills & Expertise
Other Relevant Skills
Computer Science/ Engineering
IT Support Service
Network Engineering
Technical Support Engineer
Stakeholder Communication
Documentation and Reporting
Troubleshooting
Compensation & Other Benefits
Provident Fund
Gratuity
Festival Bonus: 3 (Yearly)
Profit Bonus
Earn Leave Encashment
Group Life Insurance
Subsidized Lunch Facility
Pick & Drop Facility
Employment Status
Full Time
Job Location
Dhaka
To apply for this job email your details to apply@chakricircular.com