Intellier Ltd. is hiring Customer Service Executive – WiFi Inbound Service | Accepting Applications

Requirements

Education

Bachelor/Honors

Experience

1 to 3 years
The applicants should have experience in the following business area(s): Call Center

Additional Requirements

Age 20 to 30 years

Responsibilities & Context

Handle inbound customer calls related to WiFi/broadband services, packages, connectivity, and account-related queries.

Provide first-level troubleshooting for internet connectivity, router, speed, and service issues.

Resolve customer complaints efficiently while maintaining service quality, AHT, and customer satisfaction targets.

Explain WiFi packages, offers, billing, service activation/deactivation, and related policies.

Accurately document customer interactions, complaints, and resolutions in the CRM/ticketing system.

Escalate unresolved technical or service issues to the appropriate support team with proper follow-up.

Ensure compliance with Robi’s customer service standards, SOPs, and quality guidelines.

Skills & Expertise
Communication
Problem solving and decision making
Teamwork
Teamwork and Cooperation

Compensation & Other Benefits

Lunch Facilities: Partially Subsidize

Workplace

Work at office

Employment Status

Contractual

Job Location

Dhaka (Kawran Bazar)