RensSoft Solutions Limited
RensSoft Solutions Limited
RensSoft Solutions Limited
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Summary
- Vacancy: —
- Location: Dhaka (Dhanmondi)
- Salary: Tk. 12000 – 15000 (Monthly)
- Experience: At least 1 year
- Published: 28 May 2024
Requirements
Education
- Bachelor of Business Administration (BBA)
- Bachelor Degree completed in any relevant subject.
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
Software Company, Call Center
Additional Requirements
- 6-12 months of experience in this field of work.
- Tele-sales Marketing.
- Excellent command in English writing skill
- Skill set: English writing, Email, Word, Excel, Google Doc & Sheet, Browsing
- Dynamic leadership and participatory management system.
- Target achievement mentality.
- Proven telesales or customer service experience.
- Excellent communication and negotiation skills.
- Goal-oriented and self-motivated.
- Familiarity with CRM software.
- Sales or marketing qualifications are a plus.
Responsibilities & Context
Renssoft Solutions Ltd.” is a healthcare start-up founded in 2017 with a vision to digitize the health sector of Bangladesh. The company owns its flagship product Digital RX, a prescription writing software that enables doctors to write a prescription within just few clicks and also manage their medical practice digitally. The company also provides online consultation services for specialized and selective industry leading Doctors to the patients through its platform called Doctorkoi.com. Together, the company aims to digitize the communications between doctors & patient & impose technology where it’s needed the most, the entire Healthcare eco-system of Bangladesh.
We are looking for a Call Centre Jr. Executive to join our team. We would prefer a candidate with previous experience in the relevant area. Assure that customers get the finest service possible via call center services while also gathering comments and notifying the customers for follow-up. Additionally, guarantee that all the other orders are fulfilled
Job Responsibilities:
- Follow-up Service: Generate leads through follow-up calls to customers and convert them into appointments.
- Manage online customer queries.
- Need to handle incoming and outgoing calls.
- Service Quality & Others: Ensure the finest service to the customers and improve many aspects of the services.
- Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
- Collect customer feedback by calling them.
- Prepare reports as per requirement.
- Other works assigned by the management.
Skills & Expertise
Call Center
Call Center Management
Call Centre Management
Customer Relationship Management
Customer Support through Phone
Customer Support/ Client Service
Compensation & Other Benefits
- T/A, Mobile bill, Performance bonus
- Salary Review: Half Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
- Salary range : 12k-15k (based on experience)
- Comprehensive benefits packages in accordance with company policy.
- 6 months salary review. Opportunities for professional growth and career advancement and performance-based bonus and promotions.
- Collaborative and inclusive work environment that fosters teamwork, knowledge sharing, and open communication.
- Employee recognition programs to celebrate achievements and contributions.
- Weekly one holiday and Govt Holidays.
- Unlimited Tea, snacks.
Workplace
Work at office
Employment Status
Full Time
Gender
Only Female
Job Location
Dhaka (Dhanmondi)
Job Highlights
We are looking for a Call Centre Jr. Executive to join our team. We would prefer a candidate with previous experience in the relevant area.