Concord Group
Concord Group
Concord Group
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Summary
- Vacancy: —
- Age: 25 to 40 years
- Location: Dhaka (Ashulia, Savar)
- Salary: Negotiable
- Experience: 1 to 3 years
- Published: 4 Jun 2024
Requirements
Education
- Bachelor/Honors
Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s):
Hotel, Real Estate, Group of Companies, Resort, Amusement Park
Additional Requirements
- Age 25 to 40 years
- Computer proficiency over MS Word and MS Excel.
Responsibilities & Context
Guest Service Executive for Resort Atlantis
Job Location: Fantasy Kingdom Complex, Ashulia, Savar.
- Greets, registers, and assigns rooms to guests.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers Intercom Telephone & Hotline number.
- Transmits and receives telephone messages and sets up guests’ wake-up calls.
- Maintain all incoming/outgoing mails and messages.
- Answers inquiries pertaining to hotel services, registration of guests, entertainment, and travel directions.
- Keep records of room availability and guests’ accounts. Operates the PMS
- Makes photocopies of all guest Valid Identifications (NID, Passport & Driving License)
- Making Invoices, bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Makes restaurant, transportation, or entertainment reservations for guests.
- Deposits guests’ valuables in hotel safe or safe deposit box.
- Checks out guests and inquires about their stay take reviews of all Check out guest.
- Promotes and supports Brand Voice and Brand initiatives.
- Actively builds awareness of the Brand to guests.
- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy.
- Maintains the desired levels of quality assurance ratings, including guest
- comment cards , accounting audit and inspection scores.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- Works toward a 90% walk-in conversion rate goal.
- Ensures Inn compliance of all company policies and procedures.
- Adheres to all safety procedures and informs management of any unsafe conditions.
- Attends meetings and training as requested.
- Ascertain their purchasing needs.
- Knows all essential aspects of our resort operations..
- Responsible for the cleanliness of entire reception, concierge and lobby area
- Other duties may be assigned based by the management.
Skills & Expertise
Computer skill
Hospitality Management
Hotel and Hospitality
MS PowerPoint
MS Word
Supervisory Skills
Compensation & Other Benefits
- Insurance, Gratuity, Medical allowance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Casual Leave, Sick Leave, Earn Leave and others benefits as per company policy.
Employment Status
Full Time
Gender
Only Male
Job Location
Dhaka (Ashulia, Savar)
To apply for this job email your details to admin@chakricircular.com