Customer Support Executive/Supervisor

ChefOnline

 

ChefOnline

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Summary

• Vacancy: 2
• Age: 24 to 30 years
• Location: Dhaka (GULSHAN 1)
• Salary: Negotiable
• Experience: 3 to 5 years
• Published: 24 May 2024

 

Requirements

Experience

• 3 to 5 years
• The applicants should have experience in the following business area(s):
  Telecommunication, Software Company, Direct Selling/Marketing Service Company, E-commerce

Additional Requirements

• Age 24 to 30 years

• Bachelor of Science (BSc) in Computer Science Engineering
• The candidate must be an excellent communicator in written and spoken English to a minimum level which is equivalent to IELTS 7.0

Responsibilities & Context

ChefOnline is a UK-based National Online Food Ordering Portal for restaurants and takeaways across the UK. We seek an enthusiastic Sales Executive to provide enterprise-level customer support and sales.

• Ability to manage a team, showcasing strong leadership and administrative skills. Foster a collaborative and motivating environment for team members to excel.
• Provide technical support to our customers as first-line support.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Provide prompt and accurate feedback to customers.
• Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams.
• Performing other relevant tasks as assigned by the management from time to time.
• Perform detailed research and analysis to resolve complex customer issues, employing diverse troubleshooting methods to deliver effective solutions and achieve customer satisfaction.
• Provide comprehensive training to customers on products and services, ensuring they have a clear understanding of the features, benefits, and usage of each offering.
• Regularly assess the performance of team members against set KPIs and objectives. Provide constructive feedback, and implement development plans to address performance gaps and enhance skills.
• Demonstrate exceptional English communication skills, both written and verbal, with an emphasis on creating an incredible approach in customer interactions to enhance customer experience and satisfaction.

Skills & Expertise

Computer Literacy Fluency in English speaking and writing

Fluent in English Speaking

Strong communication skills

Telecommunication Service

Compensation & Other Benefits

• Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2

• The office work is 4 nights a week
• Shift starts at 7:00 PM and ends at 6:00 AM

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (GULSHAN 1)

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