One Click Shop
One Click Shop
One Click Shop
Follow
Summary
- Vacancy: —
- Location: Dhaka
- Experience: 1 to 2 years
- Published: 23 May 2024
Requirements
Education
- HSC/ Bachelor.
Experience
- 1 to 2 years
- The applicants should have experience in the following business area(s):
Telecommunication, IT Enabled Service
Additional Requirements
- The applicants should have experience in the following business area(s): Ecommerce Business.
- Freshers are also encouraged to apply.
- Work experience in customer care field in E-commerce Business will be an added advantage.
- Good command in both English and Bangla.
- Strong interpersonal and communication skills.
Responsibilities & Context
One Click Shop is a promising ecommerce platform based in Bangladesh. One Click Shop offers a wide range of products across various categories, including electronics, fashion, home appliances, groceries, beauty and personal care, sports and fitness equipment, books, and more. Your one-stop destination for effortless shopping awaits.
Shift: (Shift-1 : 8 AM to 3 PM), (Shift-2 : 2 PM to 10 PM).
Responsibilities:
- Need to handle incoming calls to the prospective customers pertaining to the Client’s business.
- Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
- Identify customer needs, record customer information, clarify information and provide solutions.
- Perform every call actively to solve client’s problem.
- Follow standard operating procedures and guidelines to maintain quality service delivery.
- Must be knowledgeable about Facebook (Social media), email & web chat.
- Refer unresolved customer grievances to designated persons for further investigation.
- Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
- Report time to time to the team leader for complicated issues.
- Meet or exceed performance targets, including call handling time, first call resolution, and customer satisfaction metrics.
- Stay updated on company products, services, and policies to address customer inquiries and concerns effectively.
- Adhere to compliance regulations and maintain confidentiality of customer information.
- Continuously seek opportunities for self-improvement and professional development.
Compensation & Other Benefits
- Competitive Salary, Additional incentive will be applicable based on sell.
Workplace
Work at office
Employment Status
Part Time
Job Location
Dhaka