Ticketing Reservation Officer

Kabar Path Tours and Travels Ltd.

Kabar Path Tours and Travels Ltd.

 

Kabar Path Tours and Travels Ltd.

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Summary

  • Vacancy: —
  • Age: 25 to 40 years
  • Location: Dhaka (Purana Paltan)
  • Minimum Salary: Negotiable
  • Experience: At least 1 year
  • Published: 2 Jun 2024

 

Requirements

Experience

  • At least 1 year
  • The applicants should have experience in the following business area(s):
    Tour Operator

Additional Requirements

  • Age 25 to 40 years

Experience

  • The applicants should have experience in the following business area(s):Airline, Travel Agent, Immigration/Visa Processing
  • Fresher’s are also encouraged to apply.
  • Expert: GDS Airline Ticketing & reservation (Domestic, International & Umrah), Creating PNR, Issuing and Reissuing Tickets using GDS (Galileo, Saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.

Responsibilities & Context

Responsibilities :

  • Sell Tickets and Reservation.
  • Market Visit, client hunt, creating market opportunity.Monitor & follow-up the individual, monthly, quarterly and yearly sales target.
  • Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.
  • Participate in post tour review meetings.
  • Maintain all ARC and IATA accreditation documents to stay compliant.
  • Relationship Maintain with Airlines & GDS personnel.
  • Provide necessary support to Visa & Package tour Processing Sector.Dealing with customer complaints and requests effectively and courteously, providing or seeking solutions as quickly as possible.
  • Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators.
  • Monitor competitors and awareness of other tour operator air business models.
  • Proactively look for opportunities to optimize margin and improve guest value.
  • Stay informed of regulatory and security issues and escalate where necessary.
  • Oversee quality control – ensure best practice is adopted to minimize air reservation errors.
  • Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.
  • Manage Daily Official works.
  • Making invoices & maintaining ticketing and visa-related accounts.
  • Manage corporate clients through emails and other ways of communication.
  • Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
  • All other duties as directed by the Higher Management.
  • Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.
  • Sorting out issues that may increase bookings or reservations.
  • Report to: Operations Manager.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Purana Paltan)

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