Bio-Xin Cosmeceuticals
Bio-Xin Cosmeceuticals
Bio-Xin Cosmeceuticals
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Summary
- Vacancy: —
- Location: Dhaka
- Minimum Salary: Negotiable
- Experience: At least 5 years
- Published: 3 Jun 2024
Requirements
Education
- Bachelor’s degree in Business Administration, Marketing, or a related field. A Master’s degree is a plus.
- Academic qualifications from Harvard Business School and Stanford Graduate School of Business will be given preference.
- Any professional degree in Customer Experience and Satisfaction Management from a foreign reputed university will be given preference.
Experience
- At least 5 years
- The applicants should have experience in the following business area(s):
Hospital, Cosmetics/Toiletries/Personal Care, Healthcare/Lifestyle product, E-commerce
Additional Requirements
- Minimum of 5 years of experience in customer experience, customer service, or related roles.
- Proven track record of developing and implementing successful customer experience strategies, preferably with leading world-reputed companies, global brands.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills.
- Proficient in customer relationship management (CRM) software and other relevant tools.
- Ability to lead and inspire a team towards achieving common goals.
- Strong problem-solving skills and a customer-centric mindset.
Responsibilities & Context
Job Context:
We are seeking an experienced and passionate Customer Experience & Satisfaction Management Manager who has worked with leading world-reputed companies, global brands. The ideal candidate will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and overall experience with our brand. This role requires a strong focus on customer insights, process improvement, and cross-functional collaboration to ensure a seamless and delightful customer journey.
Job Responsibilities:
- Develop and execute customer experience strategies to enhance satisfaction and loyalty.
- Design effective service strategies and offerings.
- Optimize and implement customer journey mapping to enhance overall customer experience and satisfaction.
- Develop operations and service features that support a highly refined service model.
- Gain a deeper understanding of how to serve your customer base.
- Respond nimbly to market shifts and emerging competition.
- Ensure consistent, high-quality service delivery.
- Improve the culture of service execution in your organization.
- Create an environment that enables employees and customers to thrive.
- Communicate your organization’s strategic service mission.
- Leverage technology to create and enhance service offerings and improve delivery.
- Monitor and report on key performance indicators (KPIS) related to customer satisfaction and experience.
- Train and mentor customer service staff to uphold company values and deliver exceptional service.
- Handle escalated customer complaints and resolve issues effectively and efficiently.
- Conduct regular customer satisfaction surveys and feedback sessions to gather insights and drive improvements.
- Stay updated on industry trends and best practices in customer experience management.
Compensation & Other Benefits
Compensation & other benefits
- Compensation & other benefits as per
- company HR Policies.
Employment Status
Full Time
Job Location
Dhaka