Leadswin Limited
Leadswin Limited
Leadswin Limited
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Summary
- Vacancy: 5
- Age: 24 to 35 years
- Location: Dhaka (Uttara Sector 11)
- Salary: Tk. 15000 – 25000 (Monthly)
- Experience: 2 to 6 years
- Published: 17 May 2024
Requirements
Education
- Diploma in Computer, Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Computing & Information System, Bachelor of Science (BSc) in Information Technology, Bachelor of Science (BSc) in Computer Applications
Experience
- 2 to 6 years
- The applicants should have experience in the following business area(s):
Software Company, IT Enabled Service, Call Center, Educational Technology (Edtech) Startup, Business-to-Business (B2B) Software and Services Startup, Advertising Technology (AdTech) Startup
Additional Requirements
- Age 24 to 35 years
Applicant Should Have:
- Strong technical aptitude and the ability to quickly learn new software applications.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Customer-focused mindset with a passion for delivering exceptional service.
Key Competencies:
- Customer Service Orientation: Demonstrates a commitment to providing exceptional customer service and support.
- Communication: Communicates clearly and effectively, both verbally and in writing.
- Technical Proficiency: Possesses a strong understanding of SaaS products and the ability to troubleshoot technical issues.
- Problem-Solving: Identifies issues, analyzes problems, and provides effective solutions.
- Team Collaboration: Works well with others and collaborates effectively across teams.
- Adaptability: Adjusts to changing priorities and remains flexible in a dynamic environment.
Responsibilities & Context
Position Overview: We are seeking a highly motivated and customer-focused Call Center/Customer Support Executive to join our dynamic support team. The ideal candidate will have a passion for technology and a commitment to providing exceptional customer service. You will be the first point of contact for our customers, helping them resolve issues, providing product guidance, and ensuring a seamless user experience.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat inquiries.
- Provide timely and effective support to customers regarding product usage, technical issues, and account management.
- Troubleshoot and resolve customer issues by analyzing and diagnosing problems, then providing solutions or escalating as necessary.
- Maintain comprehensive knowledge of our SaaS products and stay updated on new features and enhancements.
- Educate customers on product functionalities, best practices, and provide training when necessary.
- Document all customer interactions and support activities in the CRM system.
- Collaborate with internal teams, including technical support, product management, and sales, to resolve complex issues and improve the customer experience.
- Identify and escalate priority issues to the appropriate channels.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- User tutorial making (text, image & video) for the relevant users.
- Any other tasks are given by the company.
Skills & Expertise
Communication with clear voice
Customer Relationship Management (CRM)
Customer Support through Phone
Customer Support/ Client Service
Email Communications
Enthusistic to learn
Good at Microsoft Word and Microsoft Excel
Good communication skills
Google Sheets
Quick learner and hard working
Compensation & Other Benefits
- Mobile bill, Performance bonus
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Safe & corporate work environment.
Prime location at Uttara, Dhaka.
Huge learning opportunity.
KPI bonus, reward & certificate.
Long-term career opportunity.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Uttara Sector 11)