Client Support Executive (International Project)- [Night Shift]

Digifea

 

Digifea

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Summary

• Vacancy: 10
• Age: 22 to 40 years
• Location: Dhaka (Mirpur)
• Salary: Negotiable
• Experience: At least 1 year
• Published: 16 May 2024

 

Requirements

Education

• A minimum of O Level, A-Level, or Bachelor’s degree in any discipline is required.
• Fluency in English is acceptable in place of formal qualifications.

Experience

• At least 1 year
• The applicants should have experience in the following business area(s):
  Telecommunication, IT Enabled Service, Call Center
• Freshers are also encouraged to apply.

Additional Requirements

• Age 22 to 40 years

Responsibilities & Context

• Must have excellent speaking and listening skills in English.
• Either prior experience as a client service representative or in providing international customer support.
• Active listening and strong phone contact managing abilities.
• Working knowledge of CRM procedures and systems.
• Call international clients on both incoming and outgoing calls.
• To satisfy customers, determine and evaluate their needs.
• To answer consumer questions, one must possess a thorough understanding of the company’s goods and services.
• Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved.
• Follow communication procedures, guidelines, and policies.

Skills & Expertise

Cold Calling

Excellent English Writing and Speaking

Fluent in English Speaking

Search Engine Optimization (SEO)

SEO

Telemarketing

Compensation & Other Benefits

• 5 days a week (Weekly 2 holidays).
• USA Federal Holidays.
• 15 Annual Paid Leave after completing 6 months.
• Salary Review: Yearly.
• Festival Bonus: 2 (Yearly) after completing 6 months.
• Unlimited tea/coffee during office hours.
• Snacks are provided once per day during office hours.
• Yearly recreation based on performance.

Employment Status

Full Time

Job Location

Dhaka (Mirpur)

Job Highlights

Team DigiFea is looking for talented Client Support Executives for a night shift on an international project. Candidates should be fluent in English and have basic knowledge of Search Engine Optimization (SEO).

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