Digifea

More jobs from this company

Summary

Vacancy: 10
Age: 22 to 40 years
Location: Dhaka (Mirpur)
Salary: Negotiable
Experience: At least 1 year
Published: 16 May 2024

Requirements

Education

A minimum of O Level, A-Level, or Bachelor’s degree in any discipline is required.
Fluency in English is acceptable in place of formal qualifications.

Experience

At least 1 year
The applicants should have experience in the following business area(s):
Telecommunication, IT Enabled Service, Call Center
Freshers are also encouraged to apply.

Additional Requirements

Age 22 to 40 years

Responsibilities & Context

Must have excellent speaking and listening skills in English.
Either prior experience as a client service representative or in providing international customer support.
Active listening and strong phone contact managing abilities.
Working knowledge of CRM procedures and systems.
Call international clients on both incoming and outgoing calls.
To satisfy customers, determine and evaluate their needs.
To answer consumer questions, one must possess a thorough understanding of the company’s goods and services.
Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved.
Follow communication procedures, guidelines, and policies.

Skills & Expertise

Cold Calling

Excellent English Writing and Speaking

Fluent in English Speaking

Search Engine Optimization (SEO)

SEO

Telemarketing

Compensation & Other Benefits

5 days a week (Weekly 2 holidays).
USA Federal Holidays.
15 Annual Paid Leave after completing 6 months.
Salary Review: Yearly.
Festival Bonus: 2 (Yearly) after completing 6 months.
Unlimited tea/coffee during office hours.
Snacks are provided once per day during office hours.
Yearly recreation based on performance.

Employment Status

Full Time

Job Location

Dhaka (Mirpur)

Job Highlights

Team DigiFea is looking for talented Client Support Executives for a night shift on an international project. Candidates should be fluent in English and have basic knowledge of Search Engine Optimization (SEO).

Source link