Call Center Executive

NetCom Learning Global

 

NetCom Learning Global

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Summary

• Vacancy: 5
• Age: at least 20 years
• Location: Dhaka (GULSHAN 1)
• Salary: Negotiable
• Experience: 2 to 4 years
• Published: 6 Jun 2024

 

Requirements

Education

• Diploma, Bachelor of Arts (BA), Bachelor of Science (BSc), Bachelor of Business Administration (BBA)

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Training Institutes, IT Enabled Service, Educational Technology (Edtech) Startup

Additional Requirements

• Age at least 20 years

• Proven experience as a call center executive or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Proficiency in using call center software and CRM systems.
• Good organizational and multitasking skills.
• A positive attitude and a commitment to providing exceptional customer service.

Responsibilities & Context

• Make outbound calls to prospective customers to promote and sell products/services.
• Handle inbound sales inquiries and convert them into sales.
• Achieve and exceed monthly sales targets and performance metrics.
• Build and maintain strong relationships with customers.
• Answer questions and provide information about products/services.
• Assist customers with the purchase process, including order placement and payment.
• Upsell and cross-sell additional products/services to existing customers.
• Follow up on leads and sales opportunities to close deals.
• Maintain accurate and detailed records of customer interactions and sales transactions.
• Update customer information in the CRM system.
• Ensure confidentiality and security of customer data.
• Meet or exceed performance targets and call quality standards.
• Participate in training sessions and team meetings to improve product knowledge and sales skills.
• Work collaboratively with team members to achieve department goals.
• Provide feedback and suggestions for process improvements.
• Respond to customer inquiries promptly and accurately.

Skills & Expertise

Call Center

Call Center Management

Customer Service

Phone converstion

Tele Sales

Telecommunication

Telemarketing

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (GULSHAN 1)

Job Highlights

The ideal candidate will be responsible for handling inbound and outbound calls, generating sales through inbound and outbound calls, resolving customer inquiries, achieving sales targets and ensuring customer satisfaction.

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