Executive (Customer Care Service)

Tuktak BD

 

Tuktak BD

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Summary

• Vacancy: 20
• Age: 20 to 26 years
• Location: Anywhere in Bangladesh
• Salary: Tk. 9000 – 12000 (Monthly)
• Experience: At least 1 year
• Published: 8 May 2024

 

Requirements

Education

• A graduate degree from any reputed university with a good academic background.
• HSC. (Minimum) or Hon’s Running

Experience

• At least 1 year
• Freshers are also encouraged to apply.

Additional Requirements

• Age 20 to 26 years

• 1 year of experience in the relevant field will get you preference.
• Having experience in E-Commerce platforms will get a preference.
• A team worker who believes in team commitment.
• Excellent proficiency in MS Office applications must.
• Honest, Smart, and energetic in any atmosphere.
• Setting a mind to listen to customer inquiries properly and provide prompt resolution.
• Good English and Bangla Typing speed & negotiation skills is a must.
• Must have the willingness to learn, vast communication, problem-solving nature & leadership skills.

Responsibilities & Context

Who we are: Tuktak bd Service is one of the leading food e-commerce companies dedicated to providing exceptional customer service. We’re passionate about delivering top-notch support to our valued customers and are committed to nurturing a dynamic and inclusive work environment. As we continue to grow, we’re seeking a creative “Executive, Sales & Customer Care Service” to join our team and help bring our brand to life through stunning visuals.

Role Overview: We’re looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects with sincerity, dedication, and professionalism.

Time: (Morning Shift at 8:30 a.m. to 3.30 p.m. & Evening Shift at 3:30 p.m. to 10.30 p.m.)

Key Responsibilities:

• Maintain good professional relationships with customers and ensure satisfaction to the highest level.
• Proficiency in managing customers over inbound or outbound calls is mandatory.
• Determine to support or assist customers after hours of operation.
• Manage Official Facebook pages accordingly and collect leads from relevant sources.
• Maintain records and other documentation and up-to-date Daily and monthly reports of sales.
• Acknowledging and resolving customer complaints and communicating issues to the Superior
• Cooperating with colleagues and ensuring fast support to customers with the highest level of professionalism.
• Set up a positive mind for any other tasks assigned by the management from time to time
• Other tasks are allocated by the reporting person.
• Identify Selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities through calling, and messaging using social media
• Understand the needs of your business customers
• Respond to incoming messages and phone inquiries
• Record sales and order information or enter sales information into a computer system
• Review your own sales performance, aiming to meet or exceed targets.

Skills & Expertise

Communication

Customer Service

Flexibility and Adaptability

MS OFFCIE

Patience

Problem Solving

Strong Convincing Negotiation Skills

Compensation & Other Benefits

• Annual Increment (After Probation/Eligibility)
• 2 Times the annual festival bonus.
• Performance Bonus
• Best Employment Remuneration (Quarterly & Annually)
• Mobile bill allowance (Only Entitled)
• Birthday Celebration Remuneration.
• Afternoon Snacks with unlimited Tea and Coffee Best Employment Remuneration (Quarterly and Annually)
• The weekly holiday is Roster wised, and other leave categories are Casual Leave.
• Annual leave, sick leave, maternity leave, and adjustment leave as per company policy.
• Relaxing zones
• All Government holidays as per company policy.
• An environment that fosters accelerated growth and training.

Workplace

Work at office

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

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