Blue Pineapple Technology Ltd
Blue Pineapple Technology Ltd
Blue Pineapple Technology Ltd
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Summary
- Vacancy: 02
- Age: 30 to 40 years
- Location: Dhaka (Gulshan)
- Salary: Negotiable
- Experience: 3 to 5 years
- Published: 4 Jun 2024
Requirements
Education
- Masters, Bachelor/Honors
Experience
- 3 to 5 years
- The applicants should have experience in the following business area(s):
Call Center
Additional Requirements
- Age 30 to 40 years
- Proven experience as International call center manager or similar position.
- Proficient in MS Office and call center equipment/software programs.
- Outstanding communication and interpersonal skills.
- English fluency is a MUST.
- Excellent organizational and leadership skills with a problem-solving ability.
- Solid understanding of reporting and budgeting procedures.
Responsibilities & Context
- Develop objectives for handling International call center’s day-to-day activities.
- Conduct effective resource planning to maximize the productivity of resources.
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Hire, coach and provide training to agents to maintain high customer service standards.
- Monitor and improve ordering, telephone handling and other procedures.
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management.
Skills & Expertise
Communication in English
Monitoring and Reporting
MS office
Strong leadership and team management skill
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Gulshan)