Rafah Import & Export Company Ltd
Rafah Import & Export Company Ltd
Rafah Import & Export Company Ltd
Follow
Summary
- Vacancy: —
- Age: 35 to 50 years
- Location: Dhaka
- Minimum Salary: Negotiable
- Experience: 3 to 5 years
- Published: 16 May 2024
Requirements
Education
- Graduate in any discipline from any reputed University.
Experience
- 3 to 5 years
- The applicants should have experience in the following business area(s):
Trading or Export/Import, Importer
Additional Requirements
- Age 35 to 50 years
- The applicants should have experience in the following business area(s): Trading or Export/Import.
Responsibilities & Context
Responsibilities:
- Expert in E-GP & Manual Tender, Preparation of Tender Documents, Tender Schedule, BOQ, Technical Specifications & others official Tender related works etc.
- Handle customers with effective communication skills.
- Needs to have product knowledge.
- Assess customers need, provide assistance and information on product features. Address customer suggestions and complaints on time.
- Through excellent sales service ensure high level of customer satisfaction.
- Needs to maintain presentable and attractive merchandising.
- Prepare summary report (weekly/fortnightly/monthly) & report to manager for store market/customer with data.
- Listen and understand the customers’ complaints and provide suitable solutions to customers. Also forward the complaint to the concerned department.
- Provide product information over the phone to customers regarding products & services.
- Follow up after sales service-related emails and reply to the customers.
- Provide excellent customer service and give precise information to the customer.
- Report day-to-day activities to the concerned authority.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Regularly analyze and review customer service records and statistics to compile comprehensive reports for the management.
- Should be respectful with the seniors and kind and empathetic to the juniors.
- Follow day to day office activity and Report to Executive Director.
- Provide logistic support for smooth execution of operation required by any department of company.
- Resolve and prevent high risk audit issues
- Ensure transportation management (Scheduling, tracking, maintenance & documentation) and submit report to the management on monthly basis.
- Monitor overall organizing, and arrangement for Management Coordination meeting & conference, and ensure follow up.
- Ensure protocol related works for High Official Visit/CEO, MD & Chairman as & when necessary.
- Proactive & professional handling of crisis situation like accident, Fire incident, theft issue etc.
- Handling legal affairs like contract deed making, and any other legal issues.
Company Information
Rafah Import & Export Company Ltd.
A Sister Concern of Rafah Group
Address:
23/G/1/B, Kazi Bir Uttam Nuruzzaman Sarak, Panthapath,Dhaka
Employment Status
Full Time
Gender
Only Male
Job Location
Dhaka