Green Delta Insurance Company Limited

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Summary

Education

Experience

Additional Requirements

Vendor certification on Microsoft solution/Networking/Server administration (Linux/Windows) will be treated as advantage.
Good communication skill with decent phone etiquette.
Ability to provide excellent customer service.
Positive Team Player attitude.
Service delivery ownership Willingness to work in any shift/ roster/off-day.
End user Problem solving related to service.

We are seeking for an individual who will be involved in different IT service-related activities. Candidate should be self-motivated, hardworking and ready to take new challenges.
Performing all service desk activities – call logging, ticket categorizing, incident handling, following-up and ticket closing, maintaining quality customer service.
Computing support to end users regarding OS, network/internet connectivity, software, hardware etc.
Providing L1 administrative support for mail service, end-point solution.
Preparing and delivering IT equipment to end users. Providing L1 support for business applications related issues and escalate to L2 level.
Ensuring data backup & restoration support. Maintaining established process & practices for service management.
Identifying problems and acting for improvement.
Performing regular and ad-hoc operational reporting as required.
Performing scheduled maintenance activity.
Working in shift/ roster.

Customer Support

Good communication skills

MICROSOFT OFFICE

network server

Networking

Team player

Windows Linux based system administration

Mobile bill, Medical allowance, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity, T/A
Festival Bonus: 2

Others benefit as per company policy

Work at office

Full Time

Dhaka (Mohakhali)