Singer Bangladesh Limited
Singer Bangladesh Limited
Singer Bangladesh Limited
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Summary
- Vacancy: —
- Age: at most 35 years
- Location: Anywhere in Bangladesh
- Experience: At least 1 year
- Published: 12 Jun 2024
Requirements
Education
- Bachelor in Engineering (BEngg)
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
Multinational Companies, Electronic Equipment/Home Appliances, Group of Companies, Automobile - Freshers are also encouraged to apply.
Additional Requirements
- Age at most 35 years
Responsibilities & Context
Background: Singer Bangladesh is a leading provider of home appliances and consumer electronics, dedicated to enhancing the quality of life for our customers through innovative and high-quality products. We strive to deliver excellent customer service and support to ensure customer satisfaction and loyalty. This position is responsible for managing the entire operation of a service center, ensuring after-sales service and customer satisfaction for an assigned region. The Service Center Coordinator plays a critical role in leading and supervising a team of technicians, ensuring that all service tasks are completed efficiently and effectively.
Job Responsibility:
- Monitor service quality and customer feedback to identify areas for improvement.
- Provide technical support for customers generally via the phone and also on-site whenever necessary.
- Schedule service appointments and manage the service calendar.
- Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.
- Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.
- Ensure all service documentation is completed accurately and promptly.
- Based on customer queries, create job orders and close them upon completion with a proper solution.
- Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.
- Claim the RMA (supplier warranty) for LED panels & compressors.
- Maintain an accurate inventory of spare parts and service tools.
- Prepare and maintain service records and reports.
- Ensure compliance with company policies and procedures in all service center operations.
Skills & Expertise
After Sales Service
Customer Care
Customer support Service
Electric Repairing
Maintenance
Technical Service
Compensation & Other Benefits
- Performance bonus, Profit share, Provident fund, Insurance, Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
LFA
Workplace
Work at office
Employment Status
Full Time
Job Location
Anywhere in Bangladesh