Operations & Customer Support Executive

Swosti Limited

Swosti Limited

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Summary

• Vacancy: —
• Location: Dhaka
• Minimum Salary: Negotiable
• Published: 25 Jun 2024

Requirements

Education

• Graduation / Masters in Business/Commerce/Marketing/ Finance/Accounting only.
• Science in HSC/SSC will also be good.

Additional Requirements

• Excellent interpersonal, communication and convincing skill.
• Sound Accounting knowledge, as we are working with accounting based software.
• Writing skill especially in English will be an added advantage.
• Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.

Responsibilities & Context

About Company:

• Swosti [www.swosti.net] is a leading software development organization, currently focusing on Micro-finance Software applications for different MFIs and Credit Cooperatives in Bangladesh. It is a sister concern of Bdjobs.com Ltd.
• Please visit us at: Web: https://swosti.net; Facebook/Swosti.net; YouTube: SwostiWorld; or LinkedIn: Company/Swosti-Limited to learn more.

Job Context:

• This is a focal position representing the company before the outsiders.
• You will work with operational activities, customer support & training and customer queries and liaison between Customer & Operations/Software team, software testing etc.

Job Description / Responsibility:

• Address customer queries modestly and ensure customer satisfaction at all level.
• Explore & meet new customers in existing or new region(s).
• Explain the services and their benefits to customers for maximizing the use of software.
• Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.
• Answer to customer queries modestly whenever there is a customer call.

Compensation & Other Benefits

• Yearly two (02) festival bonuses.
• Performance based yearly salary revision.
• Activity based numerous operational & Sales Incentives if you can generate Sales Lead from your relationship
• Profit Sharing
• Daily refreshment facility and lunch benefits.

Employment Status

Full Time

Job Location

Dhaka

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