Asst. Guest Relations Manager

FORTIS GROUP

 

FORTIS GROUP

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Summary

• Vacancy: —
• Age: 25 to 30 years
• Location: Dhaka
• Minimum Salary: Negotiable
• Experience: 3 to 5 years
• Published: 25 Jun 2024

 

Requirements

Education

• Bachelor of Business Administration (BBA) in Hospitality Management, Post Graduate Diploma (PGD) in Hospitality Management

Experience

• 3 to 5 years
• The applicants should have experience in the following business area(s):
  Embassies/Foreign Consulate, Hotel, Airline, Resort

Additional Requirements

• Age 25 to 30 years

Responsibilities & Context

• Welcome guests during check-in and give a fond farewell to guests during checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing guests, arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the resort, city as well as competition.
• Detailed information regarding guest arrivals and guest requirements.
• Have up-to-date information on daily room occupancy, providing excellent customer service as per hotel & resort standards.
• Greeting guests as they enter and exit the resort.
• Providing information regarding the resort, town attractions, activities, etc.
• Check on reservations and complete their pre-registration formalities.
• Allocate daylong & evening packages to all guests.
• Maintain up-to-date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes in the appropriate fields on the profile.
• Coordinate with housekeeping for clearing of rooms & other area.
• Collect Guest feedback during guest departure, along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Maintain guest lockers for safe custody.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Good command of the English language is essential, both written and verbal
• Must possess strong organization, time management skills, and attention to detail.
• Must be guest service-focused and a team player.
• A positive attitude and outgoing personality is essential.
• Ability to relate well to resort guests and employees.
• Professional in demeanor and presentation.
• Personable, enthusiastic, self-motivated and able to work independently.
• Observant, discriminating and detail-oriented
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal and organizational skills.
• Maintain department work & associate on behalf of the Front Office Manager in his absence.
• Check driver’s overtime work with the team as a team player.

Skills & Expertise

Front Desk

Front Desk Management

Front Office

Front Office Operations

Compensation & Other Benefits

• Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2
• Service Charge

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka

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