Support Engineer

FIFO Tech

FIFO Tech

 

FIFO Tech

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Summary

  • Vacancy: 3
  • Age: 22 to 35 years
  • Location: Dhaka (Kawran Bazar)
  • Salary: Tk. 10000 – 12000 (Monthly)
  • Experience: 1 to 3 years
  • Published: 27 Jun 2024

 

Requirements

Education

  • Bachelor/Honors

Experience

  • 1 to 3 years

Additional Requirements

  • Age 22 to 35 years
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite and common IT support tools.

Responsibilities & Context

  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • Document and track issues using a ticketing system, ensuring prompt resolution.
  • Install, configure, and update software and hardware components.
  • Monitor system performance and troubleshoot issues as needed.
  • Perform routine maintenance on computer systems and networks.
  • Assist users with IT-related queries and provide training on new systems and software.
  • Create and maintain user manuals and documentation.
  • Assist in maintaining network infrastructure, including routers, switches, and wireless access points.
  • Implement and enforce security policies and procedures to protect the company’s data and systems.
  • Ensure regular backups of critical data and systems.
  • Assist in disaster recovery planning and execution.
  • Maintain an inventory of IT equipment and supplies. Coordinate with vendors for the purchase and repair of IT equipment.

Skills & Expertise

IT Support Service

IT System Management

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Kawran Bazar)

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