Asst. Front Office Manager

FORTIS GROUP

 

FORTIS GROUP

Follow

More jobs from this company

Summary

• Vacancy: —
• Age: 30 to 35 years
• Location: Dhaka
• Minimum Salary: Negotiable
• Experience: 3 to 5 years
• Published: 30 Jun 2024

 

Requirements

Education

• Bachelor’s Degree / Diploma in Hotel Management

Experience

• 3 to 5 years
• The applicants should have experience in the following business area(s):
  Hotel, Resort

Additional Requirements

• Age 30 to 35 years

Responsibilities & Context

• Managing and training the concierge, night auditor and team of receptionists.
• Liaising with other departments.
• Trains, cross–trains, and retrain all front office personnel.
• Participates in the selection of front office personnel.
• Maintain records of all data, forecast the arrival and departure of guests on an everyday basis, and ensure an effective night team to ensure smooth operations.
• Analyze all guest complaints and requests and ensure timely resolution for all.
• Supervise the working of all team members and ensure the achievement of all front office objectives according to quality standards.
• Monitor the work of staff and ensure efficient maintenance of all rooms according to resort standards.
• Ensuring the front desk provides professional and friendly customer service.
• Dealing with customers, including handling complaints when they come to the desk.
• Troubleshooting emergencies.
• Scheduling your staff rotation.
• Schedules the front office staff.
• Supervises workload during shifts.
• Maintain a Record of room inventory for the facility and ensure optimal level of customer satisfaction.
• Monitor all activities of the front desk on an everyday basis and ensure compliance with all policies and procedures to maintain exceptional quality of services.
• Supervise all account and finance-related processes, such as payroll, to ensure timely payment.
• Evaluate the job performance of each front office employee.
• Maintains working relationships and communicates with all departments.
• Administer all operations of front desk operations such as concierge service and guest relations.

Skills & Expertise

Front Desk

Front Desk Management

Front Office

Front Office Operations

Receptionist/ Front Desk

Compensation & Other Benefits

• Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2
• Service Charge

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Source link