1000FIX Services Ltd.
1000FIX Services Ltd.
1000FIX Services Ltd.
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Summary
- Vacancy: 2
- Age: at least 22 years
- Location: Dhaka
- Minimum Salary: Tk. 22000 (Monthly)
- Experience: At least 2 years
- Published: 2 Jul 2024
Requirements
Education
- Bachelor of Business Administration (BBA), Bachelor of Science (BSc), Master of Business Administration (MBA)
Experience
- At least 2 years
- The applicants should have experience in the following business area(s):
IT Enabled Service, Electronic Equipment/Home Appliances
Additional Requirements
- Age at least 22 years
- Strong knowledge of quality management systems (QMS) and process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
- Proven leadership and team management skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong communication and interpersonal skills.
- Proficiency in using quality and process improvement tools and software.
- Certification in quality management or process improvement (e.g., Six Sigma Black Belt) is a plus.
- We are an equal opportunity employer and encourage candidates from diverse backgrounds to apply. If you are passionate about quality and process improvement and want to make a significant impact in a dynamic industry, we invite you to join our team.
Responsibilities & Context
Company Overview:
- We are a leading service provider in the IT, cell phone, and home appliances industry, dedicated to delivering exceptional customer service and high-quality products. Our mission is to ensure customer satisfaction through continuous improvement of our processes and quality standards.
- Position Overview:
- As the Supervisor of Quality & Process Improvement, you will play a pivotal role in enhancing the efficiency and effectiveness of our service operations. You will lead a team dedicated to maintaining and improving quality standards, ensuring compliance with industry regulations, and driving process optimization initiatives.
- Key Responsibilities:
- Quality Assurance:
- Oversee the implementation and maintenance of quality assurance standards across service operations.
- Conduct regular audits and inspections to ensure compliance with company policies and industry regulations.
- Develop and update quality control procedures and documentation.
- Process Improvement:
- Identify areas for process improvement through data analysis and feedback from stakeholders.
- Lead process improvement projects using methodologies such as Lean, Six Sigma, or Kaizen.
- Monitor and report on the progress of improvement initiatives and their impact on service quality and efficiency.
- Team Leadership:
- Supervise and mentor a team of quality assurance and process improvement professionals.
- Provide training and development opportunities to enhance team skills and performance.
- Foster a culture of continuous improvement and accountability within the team.
- Data Analysis and Reporting:
- Collect, analyze, and interpret data related to service performance, quality metrics, and process efficiency.
- Prepare and present reports to senior management, highlighting key findings and recommendations.
- Use data-driven insights to drive decision-making and strategic planning.
- Customer Focus:
- Collaborate with customer service teams to understand and address customer feedback and concerns.
- Implement strategies to improve customer satisfaction and loyalty.
- Ensure that all quality and process improvement efforts align with customer needs and expectations.
- Compliance and Risk Management:
- Ensure compliance with relevant industry standards, regulations, and certifications.
- Identify and mitigate risks related to quality and process deviations.
- Develop and implement corrective and preventive actions to address quality issues.
Skills & Expertise
Home appliances
Internal Audit
IT Products
Process Development
Quality Assurance/ Quality Control
Quality Control Management
Compensation & Other Benefits
- T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Profit share, Provident fund
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
• Competitive salary and performance-based bonuses.
• Comprehensive health benefit.
• Opportunities for professional development and career advancement.
• Collaborative and innovative work environment.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka