Nixacom Bangladesh Limited
Nixacom Bangladesh Limited
Nixacom Bangladesh Limited
Follow
Summary
- Vacancy: —
- Age: at least 21 years
- Location: Dhaka
- Salary: Negotiable
- Experience: At least 2 years
- Published: 5 Jul 2024
Requirements
Education
- Bachelor/Honors
Experience
- At least 2 years
- The applicants should have experience in the following business area(s):
Trading or Export/Import, E-commerce, Financial Technology (Fintech) Startup - Freshers are also encouraged to apply.
Additional Requirements
- Age at least 21 years
Responsibilities & Context
Customer Support: Handle customer inquiries via phone, email, and social media, providing accurate and timely information about our products and services.
Social Media Management: Log into our social media accounts (Instagram, TikTok, Facebook) and respond to direct messages from customers.
Website Management: Access the back end of our website to find and respond to customer inquiries submitted through the “Contact Us” section.
Issue Resolution: Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
Order Management: Assist customers with the order process, including pre-sale inquiries and post-sale support.
Feedback Collection: Gather customer feedback and relay it to the management team for continuous improvement.
Ad Verification: Double-check all advertisements and marketing materials for accuracy and cultural relevance.
Documentation: Maintain detailed records of customer interactions and transactions.
Product Knowledge: Stay updated on product details, company policies, and industry trends to provide informed support.
Requirements:
Language Proficiency: Fluency in both English and Bengali is required.
Communication Skills: Excellent verbal and written communication skills.
Experience: Previous experience in customer service or a related field is preferred.
Technical Skills: Proficiency in using customer service software and tools.
Problem-Solving: Strong problem-solving skills and the ability to handle difficult situations with tact and professionalism.
Cultural Sensitivity: Awareness of and respect for cultural differences, particularly in the Bangladeshi context.
Compensation:
Employment Status
Full Time
Job Location
Dhaka