Center in Charge – After Sales Service Operation

1000FIX Services Ltd.

1000FIX Services Ltd.

 

1000FIX Services Ltd.

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Summary

  • Vacancy: 5
  • Age: at least 22 years
  • Location: Anywhere in Bangladesh
  • Salary: Tk. 25000 – 40000 (Monthly)
  • Experience: At least 3 years
  • Published: 6 Jul 2024

 

Requirements

Education

  • Bachelor of Science (BSc), Bachelor of Business Administration (BBA), Master of Business Administration (MBA)

Experience

  • At least 3 years
  • The applicants should have experience in the following business area(s):
    Telecommunication, IT Enabled Service

Additional Requirements

  • Age at least 22 years
  • Good communication skill in both verbal and written with good presentation skills.
  • Competency in Microsoft applications including Word, Excel, Power Point and Outlook.
  • Good Analytical and Organizing Skills.
  • Good Planning and decision Making Skill.
  • He must be able to manage People.
  • He must possess ownership and dedication towards the responsibilities.

Responsibilities & Context

  • This position will supervise a team and manage overall customer care center activities of a respective region.
  • Center in Charge is overall responsible to ensure customer satisfaction by providing reliable, prompt, and friendly service.
  • Coordinate with all center functions (Executive, Technical Engineer, Accounts, Inventory and Logistics etc.) and to report to regions and head office.
  • Must be KPI driven.
  • Sales & revenue target oriented.
  • Should have knowledge in After Sales Service Operation (Laptop, Desktop, Printer, Scanner and Security Product).
  • Excellent relationship management with dealer and local sales team.
  • A passionate sales person to sell IT product and accessories items.
  • Motivate the customer with positive review to convert the interest into sales.
  • Target oriented and punctuality are a must requirement in workplace.
  • Expert in reporting through MS Excel, Power point etc.
  • Should be fluent in understanding and executing ERP system.
  • Achieve sales target set by the management and prepare periodic report accordingly.
  • Coordinate with service department to provide smooth and quality services.
  • Research and recommend new opportunities, service improvements with proper forecasting.
  • Any other tasks assigned by the Management.

Skills & Expertise

Customer relationship

Customer Service

Ensure a good customer experience

Problem solving and decision making

Service Operations

Compensation & Other Benefits

  • Mobile bill, T/A, Medical allowance, Performance bonus, Profit share, Provident fund
  • Lunch Facilities: Partially Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Regular training and certification facility.

Workplace

Work at office

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

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