US-Bangla Airlines
US-Bangla Airlines
US-Bangla Airlines
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Summary
- Vacancy: —
- Age: 23 to 27 years
- Location: Anywhere in Bangladesh
- Maximum Salary: Negotiable
- Published: 7 Jul 2024
Requirements
Education
- Bachelor/Honors
Additional Requirements
- Age 23 to 27 years
Responsibilities & Context
Foodi Express Ltd, an online food delivery platform (a sister concern of US-Bangla Airlines) is looking for full-time Operation (Rider Dispatch) & Customer Service Executives to smoothly handle and manage riders for the food delivery business.
Job description for Customer Experience:
- Manage large amounts of inbound/ outbound calls in a timely manner.
- Maintain notes of the conversations with the Customer and analyze the data.
- Follow communication “scripts” when handling different topics.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets· Write and submit timely reports on performance, targets, and service queries.
- Submit Customer feedback reports to the Office Day to Day.
- Any other relevant tasks are given by the management.
- Social communication service as a (moderator).
- Support mail reply as per on issues.
- Feedback calls and follow-up the customer satisfaction.
Instant took action on issues and given the right solution.
Job Description for Rider Dispatcher:
- Rider capacity and duty roster planning according to restaurant offers, weekly holidays, Previous day’s order volume, Peak hour, and off-peak hour, etc.
- Operational Critical Issue and ad hoc issue solving.
- Rider due report preparing, Rider due issues & due adjustment issues solving.
- Order Dispatching, Reassigning, and follow-up at peak hours, Undelivered Verification.
- Daily Collection sheet update, zone-wise order tracker update.
- Escalate Restaurant Issues, price issues, food quality issues and timing issues to Sales team.
- Order Cancellation reason analysis.
- Churn and irregular rider analysis and follow-up to get them active and make them regular.
- Audit report preparation and submission to the audit team & and accounts.
- Identification of Provider app Issues and escalate to the Product team.
- Rider performance evaluation.
- Rider compliance monitoring (T-shirt, Bag, Shoes, Cleanliness).
- Collected riders from different sources.
Candidate Requirements:
- Bachelor’s degree in any discipline from any UGC-permitted university. (Preferred from NSU, BUP, BRAC, IUB, AIUB)
- Freshers are encouraged to apply.
- Age limit: At most 27 years.
Skills & Expertise
Google Sheets
MS Word/ Excel/ PowerPoint/ OneNote
Workplace
Work at office
Employment Status
Full Time
Job Location
Anywhere in Bangladesh