Ticketing Executive

Flyact Holidays

 

Flyact Holidays

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Summary

• Vacancy: 3
• Age: 20 to 35 years
• Location: Dhaka (Dhanmondi)
• Salary: Negotiable
• Experience: 3 to 5 years
• Published: 8 Jul 2024

 

Requirements

Education

• Bachelor/Honors

• Bachelor degree in any discipline with Travel & Tourism certification.

Experience

• 3 to 5 years
• The applicants should have experience in the following business area(s):
  Travel Agent

Additional Requirements

• Age 20 to 35 years

• Proven experience in a similar role within an IATA travel agent, with a strong understanding of ticketing and reservation systems.
• Proficiency in computer systems and booking software, such as Amadeus, Sabre, or Galileo, is preferred.
• Excellent communication and customer service skills, with the ability to interact effectively with clients and colleagues.
• Knowledge of airline policies, fare structures, and reservation procedures.

Responsibilities & Context

• Book airline tickets and other travel-related services for clients.
• Check availability, confirm reservations, and issue/ reissue/ modify tickets & process refunds according to clients’ preferences and budget constraints.
• Provide recommendations and advice to clients on travel destinations, routes, and accommodation options.
• Ensure accuracy and completeness of all booking details, including travel dates, times, and passenger information.
• Assist clients with inquiries via phone, email, or in person, providing information on travel options, prices, and policies.
• Handle customer complaints, issues, and requests promptly and professionally, striving to resolve them to the client’s satisfaction.
• Maintain a positive and helpful attitude at all times, ensuring a pleasant experience for clients.
• Calculate and quote fares, taxes, and fees accurately, providing clients with clear and transparent pricing information.
• Ensure compliance with payment processing procedures and security standards.
• Maintain accurate records of bookings, reservations, and payments, both electronically and in hard copy.·
• Generate and issue invoices, receipts, and other documentation as required.
• Coordinate with airlines and other travel suppliers to confirm bookings, resolve issues, and ensure smooth travel arrangements for clients.
• Collaborate with other team members, such as travel agents and managers, to provide comprehensive travel services to clients.

Skills & Expertise

Computer skill

Ticketing & Reservation

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Dhanmondi)

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