Manager – E-commerce & Digital Marketing

International Homeware

 

International Homeware

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Summary

• Vacancy: —
• Age: 28 to 40 years
• Location: Dhaka (Baridhara J Block)
• Salary: Negotiable
• Experience: At least 10 years
• Published: 11 Jul 2024

 

Requirements

Education

• Bachelor of Business Administration (BBA), Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Business Studies, Master of Science (MSc) in Computer Science & Engineering

Bachelor’s degree in Business Administration, Marketing, E-commerce, or a related field; MBA or advanced degree in a relevant field strongly preferred.

Experience

• At least 10 years

Additional Requirements

• Age 28 to 40 years

• 10+ years of experience in e-commerce management, preferably within the high-end retail or homeware industry.
• Proven track record of driving significant e-commerce growth and achieving substantial sales targets.
• Extensive knowledge of digital marketing strategies and tools, including advanced SEO, SEM, PPC, and social media tactics.
• Proficiency in e-commerce platforms, content management systems (CMS), and advanced analytics tools.
• Strong understanding of UX/UI principles and best practices for website design and navigation.
• Excellent leadership, communication, and project management skills.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for homeware products and the retail industry.

Preferred Skills:

• Experience with international e-commerce operations and cross-border logistics.
• Familiarity with emerging technologies such as AI and machine learning for personalized shopping experiences.
• Experience in managing large-scale digital transformation projects.
• Proven experience in omnichannel retail strategy and execution.
• Expertise in using CRM systems to drive customer engagement and loyalty.

Responsibilities & Context

Company Overview:

International Homeware is a leading brand in the Bangladesh Homeware market, renowned for offering innovative & high-quality products to customers. We are seeking a highly skilled and experienced E-commerce Manager to lead our online retail operations. This role is crucial for driving our digital sales strategy, enhancing our online presence and delivering an exceptional customer experience.

Key Responsibilities:

E-commerce Strategy Development:

• Develop and implement comprehensive e-commerce strategies to drive online sales growth and enhance customer engagement.
• Analyze market trends, customer behavior, and competitive landscape to identify opportunities for growth and innovation.

Website Management:

• Oversee the day-to-day management of our e-commerce website, ensuring a seamless and user-friendly shopping experience.
• Collaborate with web developers and designers to optimize website functionality, design, and performance.

Digital Marketing:

• Coordinate with the digital marketing team to develop and execute online marketing campaigns, including SEO, SEM, PPC, email marketing, and social media.
• Monitor and analyze the performance of digital marketing initiatives, adjusting strategies to maximize ROI.

Product Management:

• Work closely with the product development and inventory teams to manage online product listings, ensuring accurate and compelling product descriptions, images, and pricing.
• Implement and manage promotional campaigns, discounts, and special offers.

Customer Experience:

• Enhance the online shopping experience by implementing best practices in customer service, user interface design, and website navigation.
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.

Data Analysis and Reporting:

• Utilize advanced analytics tools (e.g., Google Analytics, Adobe Analytics, Shopify Analytics) to track key performance indicators (KPIs) and generate detailed reports on website traffic, sales, and customer behavior.
• Provide insights and recommendations to senior management based on data analysis.

Team Leadership:

Lead and mentor a team of e-commerce and digital marketing professionals, fostering a collaborative and results-driven work environment.

Set performance goals, conduct regular reviews, and provide ongoing training and development.

Vendor and Partner Management:

• Manage relationships with third-party vendors, including payment processors, logistics providers, and marketing agencies.
• Negotiate contracts and service agreements to ensure optimal terms and conditions.

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka (Baridhara J Block)

Job Highlights

International Homeware is seeking a highly skilled and experienced E-commerce Manager to lead our online retail operations.

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