Rise Up Labs
Rise Up Labs
Rise Up Labs
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Summary
- Vacancy: 07
- Location: Dhaka (Uttara)
- Salary: Negotiable
- Experience: 1 to 2 years
- Published: 16 Jul 2024
Requirements
Education
- Higher Secondary, Bachelor/Honors
Experience
- 1 to 2 years
- The applicants should have experience in the following business area(s):
Software Company, IT Enabled Service - Freshers are also encouraged to apply.
Additional Requirements
- Able to work night shift ( 8 Pm- 5 Am)
- Minimum of 2 years of experience in a customer service role (preferably BPO experience)
- C1 Proficient in English (written)Proficiency in verbal, and reading English with a strong command of grammar and punctuation
- Excellent typing skills
- Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Ability to work effectively in a fast-paced, deadline-driven environment
- Strong attention to detail and accuracy
- Excellent problem-solving and critical thinking skills
- Outstanding customer service skills with a commitment to exceeding customer expectations
- A positive and professional attitude with a strong work ethic
Responsibilities & Context
Job Context:
Riseup Labs is looking for passionate and detail-oriented Customer Service Representatives to join our growing team! In this role, you will be the primary point of contact for our customers via live chat and email, providing exceptional support and ensuring their satisfaction. You will be responsible for handling inquiries, resolving issues, and fostering positive relationships with our clients.
Job Responsibilities:
- Respond to customer inquiries via live chat and email in a timely, professional, and courteous manner.
- Effectively identify and understand customer needs to provide accurate and efficient solutions.
- Research and resolve customer issues independently, escalating complex matters when necessary.
- Draft clear, concise, and grammatically correct communication for customers.
- Maintain accurate and detailed records of all customer interactions.
- Adhere to company policies, procedures, and service level agreements (SLAs)Contribute to a positive and supportive team environment.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Uttara)