Sr. Executive/ Executive – Customer Service

Zubion Development Solutions Limited ( ZDSL)

Zubion Development Solutions Limited ( ZDSL)

 

Zubion Development Solutions Limited ( ZDSL)

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Summary

  • Vacancy: —
  • Location: Dhaka (Dhanmondi 27)
  • Salary: Negotiable
  • Experience: At least 1 year
  • Published: 18 Jul 2024

 

Requirements

Education

  • Bachelor of Science (BSc) in Civil Engineering

Experience

  • At least 1 year
  • The applicants should have experience in the following business area(s):
    Real Estate, Developer

Responsibilities & Context

  • Finishing material selection according to deed of agreements
  • Check the Material specifications according to the Deed of Agreement
  • Civil maintenance work follow-up on daily basis with Engineers
  • Budgeting and cost analysis for modification work.
  • Analyze issues and coordinate with other departments to resolve the same
  • Client’s details collection
  • Responding to customers queries as and when required
  • Communication with all stakeholders in order to ensure smooth construction of the space
  • Handover the apartment maintaining proper documentations
  • Send monthly project report of ongoing projects.
  • Communicate with and follow-up customers and other relevant stakeholders via email, through phone calls & in person.
  • Note & track customer queries.
  • Prepare Approval / Internal notes and documents as per management’s instruction.
  • Provide all necessary support to the supervisor.
  • Survey and Arrange gifts for any Client events.
  • Proper Documentation (Prepare, Organize and keep records for future).
  • Plan & Execution of Customer Loyalty Program (Birthday, Marriage anniversary, Eid Re-union, Handover ceremony).
  • Report day to day activities to Head of the Department(HOD).

Skills & Expertise

Basic Computer literacy

Strong Written and Verbal Communication Skills

Compensation & Other Benefits

  • T/A, Mobile bill, Tour allowance
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Other admissible benefits as applicable.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Dhanmondi 27)

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