Maxim Label & Packaging (Bangladesh) Private Limited

Summary

Experience

8 to 10 years
The applicants should have experience in the following business area(s):
Garments Accessories

Additional Requirements

In depth knowledge on overall Accessories Marketing ( Price Tickets, Adhesives, Care labels Hang Tags, Print & Woven Labels, Heat Transfer, RFID, Packaging etc.)
Strong Communication skills and working capability in- group and individual working condition.

Responsible for the supervision of the customer service team.
Develop, motivate, coach, and monitor the team members to ensure the highest quality of service for our clients.
Implements effective processes for customer service teams to interact with customers via telephone, email.
Provides training on handling of sensitive customer service issues.
Coordinate with Planning/production/procurement department.
Monitors and reviews processes for ways to make procedures more time and cost-effective.
Makes monthly AR file to upper management.
Makes regular reports to upper management about department milestones and progress.
Holds regular meetings with department staff to discuss expectations and hear team concerns.
Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes.
Coordinates with sales department to incorporate plans to increase customer satisfaction.
Manages issues with the staff through assessment and subsequent corrective action protocol.
Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure.
Liaises with upper management to ensure quality of products and efficiency of department.
Support implementation of our online ordering platform.
Monitor payments of clients.

Work at office

Full Time

Dhaka (Ashulia)

To apply for this job email your details to admin@chakricircular.com