Customer Service Executive (In-Store & Online)

Nutrition Depot

 

Nutrition Depot

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Summary

• Vacancy: 1
• Age: 22 to 30 years
• Location: Dhaka
• Minimum Salary: Negotiable
• Experience: At least 2 years
• Published: 1 Aug 2024

 

Requirements

Education

• Bachelor/Honors

• Customer Relationship Management (CRM)
• Computer skill

Experience

• At least 2 years
• The applicants should have experience in the following business area(s):
  Food (Packaged)
• Freshers are also encouraged to apply.

Additional Requirements

• Age 22 to 30 years

Responsibilities & Context

Job Context

• Serve customers both in-store and Online + Manage store functions.

Job Responsibilities

• Organizing retail store operations and taking responsibility to ensure store is running smoothly to maximize sales and minimize costs.
• Create a positive, neat clean and welcoming environment at retail stores and at all points of customer comes in contact with ND BD.
• Recruit, train and supervise, guide and allocate responsibilities of staff towards maximum performance and best utilization of time at work
• Provide superior customer service at all times ensuring customers are happy and fully satisfied with their experience with ND BD, both online and offline.
• Deal with complaints from customers in friendly manner
• Educate customers on supplements, fitness, nutrition, health & wellness
• Recruit, train and supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels ensuring products are in stock and maintain proper store inventory management.
• Inspect the areas in the store and resolve any issues that might arise
• Preparing and controlling the store and budget aiming for minimum expenditure and efficiency for maximum output
• Plan and oversee in-store promotional events or displays
• Create marketing buzz online and offline for ND BD on a regular basis
• Develop marketing content for social media and offline as needed
• Distribute marketing content to reach the target market
• Ensure ND BD online store is fully optimized, customers are served and online deliveries are made on time with full customer satisfaction
• Keep abreast of market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and make forecasts
• Generate weekly and monthly reports for management
• Ensure the store fulfils all legal health and safety guidelines
• Assist in developing content for ND BD’s various fitness brands if and when required
• Answering queries, complaints. Or requests from existing and potential customers through calls and social media as like Facebook, Instagram.

Skills & Expertise

Computer skill

Customer Relationship Management (CRM)

Digital Market or Facebook Page

Face to Face Customer Support

Retail Store

Store Operation

Compensation & Other Benefits

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

• Eid Bonus will be applicable after completing 1 year of employment.
• Sales Bonus – As per company policy

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka

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