Customer Relation and Compliance Manager

ChefOnline

 

ChefOnline

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Summary

• Vacancy: 2
• Age: 26 to 36 years
• Location: Dhaka (GULSHAN 1)
• Salary: Negotiable
• Experience: 7 to 10 years
• Published: 8 Aug 2024

 

Requirements

Education

• Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing

Experience

• 7 to 10 years
• The applicants should have experience in the following business area(s):
  Call Center

Additional Requirements

• Age 26 to 36 years

Education:

• O/A Level background is preferable
• Candidates must have communication skills equivalent to IELTS 7.5 or above is preferable

  Experience:

  • A minimum of 7-10 years of experience in Customer Relation and Compliance Manager.
  • Proven experience in handling customer service operations and ensuring regulatory compliance.

    Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and handle challenging situations with professionalism.
  • Proficiency in using customer relationship management (CRM) systems and compliance management software.

Responsibilities & Context

ChefOnline is seeking for a highly skilled and experienced Customer Relation and Compliance Manager to join our team. The ideal candidate will have a strong background in Customer Relations and Compliance, with a proven track record of managing customer interactions and ensuring adherence to regulatory standards. She will collaborate directly with the CEO. This role requires a professional with 7-10 years of experience in a similar position, who is dedicated, detail-oriented, and able to lead and develop a team effectively.

Key Responsibilities:

Customer Relations Management:

• Oversee and manage all customer interaction channels to ensure a positive customer experience.
• Develop and implement customer service policies and procedures to improve customer satisfaction.
• Handle escalated customer complaints and provide resolutions in a timely manner.
• Analyze customer feedback and data to identify trends and areas for improvement.

  Compliance Management:

• Ensure the company’s operations comply with all applicable regulations and standards.
• Develop and maintain compliance policies and procedures.
• Conduct regular audits and assessments to monitor compliance and address any areas of non-compliance.
• Liaise with regulatory bodies and ensure all necessary reporting and documentation are up to date.

Skills & Expertise

B2B and B2C sales and marketing

call center training

Compliance Management

Internal Audit and Compliance

Outbound calls

Telecommunication Service

Compensation & Other Benefits

• Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (GULSHAN 1)

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