ChefOnline

Summary

Vacancy: 2
Age: 26 to 36 years
Location: Dhaka (GULSHAN 1)
Salary: Negotiable
Experience: 7 to 10 years
Published: 8 Aug 2024

Requirements

Education

Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing

O/A Level background is preferable
Candidates must have communication skills equivalent to IELTS 7.5 or above is preferable

Experience

7 to 10 years
The applicants should have experience in the following business area(s):
Call Center

Additional Requirements

Age 26 to 36 years

A minimum of 7-10 years of experience in Customer Relation and Compliance Manager.
Proven experience in handling customer service operations and ensuring regulatory compliance.

Skills:

Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work under pressure and handle challenging situations with professionalism.
Proficiency in using customer relationship management (CRM) systems and compliance management software.

Responsibilities & Context

ChefOnline is seeking for a highly skilled and experienced Customer Relation and Compliance Manager to join our team. The ideal candidate will have a strong background in Customer Relations and Compliance, with a proven track record of managing customer interactions and ensuring adherence to regulatory standards. She will collaborate directly with the CEO. This role requires a professional with 7-10 years of experience in a similar position, who is dedicated, detail-oriented, and able to lead and develop a team effectively.

Key Responsibilities:

Oversee and manage all customer interaction channels to ensure a positive customer experience.
Develop and implement customer service policies and procedures to improve customer satisfaction.
Handle escalated customer complaints and provide resolutions in a timely manner.
Analyze customer feedback and data to identify trends and areas for improvement.
Ensure the company’s operations comply with all applicable regulations and standards.
Develop and maintain compliance policies and procedures.
Conduct regular audits and assessments to monitor compliance and address any areas of non-compliance.
Liaise with regulatory bodies and ensure all necessary reporting and documentation are up to date.

Skills & Expertise

B2B and B2C sales and marketing

call center training

Compliance Management

Internal Audit and Compliance

Outbound calls

Telecommunication Service

Compensation & Other Benefits

Weekly 2 holidays
Salary Review: Yearly
Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (GULSHAN 1)

Source link

To apply for this job email your details to admin@chakricircular.com