Executive – Software Implement & Support

Pronali Limited

Pronali Limited

 

Pronali Limited

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Summary

  • Vacancy: 4
  • Location: Dhaka (DOHS Mirpur)
  • Salary: Negotiable
  • Experience: At least 1 year
  • Published: 12 Aug 2024

 

Requirements

Experience

  • At least 1 year
  • The applicants should have experience in the following business area(s):
    IT Enabled Service

Responsibilities & Context

  • Analyze budget and Identifying business requirements, recommend and help to implement modern and unique technology solutions to enhance productivity.
  • Monitor and plan the ongoing development and implementation of the company’s’ fully integrated ERP system and help define crystal clear software usage roles for the internal team.
  • Monitor, review, and analyze existing ERP system effectiveness based on end-user feedback and help enhance the system functionality to ensure that end-user requirements are satisfied.
  • Maintain end user authorization roles, running training sessions and workshops on system processes.
  • Update and maintain all ERP functional documentations. Create system guidelines and manuals for the organization.
  • Deploy PC, server (Physical, Virtual/Cloud), and network hardware per approved system configurations and provide PC system troubleshooting and support for end users.
  • Work with Product Development Team/Solution Team Lead /Developers to ensure the system solution can be feasibly implemented and satisfies business/user requirements.
  • Work within a project team to deliver incremental business value to users following an Agile methodology.
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Performing requirements analysis.
  • Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
  • Communicate with senior people in organizations to find out what they hope to achieve.
  • Updating, implementing and maintaining procedures.
  • Prioritizing initiatives based on business needs and requirements.
  • Working closely with clients, technicians and product development team.
  • Ensuring solutions meet business needs and requirements.
  • Performing user acceptance testing.
  • Ensure administration and operational support
  • Responsible for development of necessary report formats, maintain and monitor necessary databases, reports and dashboards.
  • Explore the technological evolution and state of art applications for efficient and effective operations.
  • Analyses, documents and tests program development, logic, process flows and specifications.
  • Perform any other task assigned by the Management time to time.

Skills & Expertise

Client meeting

Software Implementation

software support

Compensation & Other Benefits

  • Mobile bill, Provident fund, Gratuity, Weekly 2 holidays
  • Salary Review: Yearly
  • Lunch Facilities: Full Subsidize
  • Festival Bonus: 2

Employment Status

Full Time

Job Location

Dhaka (DOHS Mirpur)

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